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- Tasks: Be the go-to person for guests, ensuring their experience is unforgettable and seamless.
- Company: Join a leading hospitality brand known for exceptional service and luxury experiences.
- Benefits: Enjoy perks like flexible working hours, team events, and opportunities for growth.
- Why this job: Perfect for those who love creating memorable moments and thrive in a dynamic environment.
- Qualifications: 2-3 years in hospitality, excellent communication skills, and a passion for guest service.
- Other info: Experience on ships is a plus; must be ready to lead and inspire a team.
The predicted salary is between 36000 - 60000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner
Qualifications:
- SHIPBOARD Employment type
- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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Concierge and Events - UK employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of VIP guests. Understanding what makes their experience exceptional can set you apart during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in concierge roles. They can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock event plan. This will showcase your ability to handle multiple tasks and anticipate guest needs, which is crucial for the Concierge role.
✨Tip Number 4
Stay updated on luxury service trends and best practices in the hospitality sector. Being knowledgeable about current standards can help you impress during interviews and show your commitment to excellence.
We think you need these skills to ace Concierge and Events - UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and qualifications required for the Concierge position. Familiarise yourself with the expectations of providing exceptional guest service and handling events.
Tailor Your CV: Highlight your relevant experience in hospitality, particularly any roles in front desk or reception at 4 or 5-star hotels. Emphasise your skills in communication, organisation, and decision-making, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest relations and your ability to anticipate guests' needs. Use specific examples from your past experiences to demonstrate how you have successfully handled similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for the Concierge role.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Hospitality Skills
Make sure to highlight your previous experience in hospitality, especially in high-end environments. Share specific examples of how you've gone above and beyond to meet guests' needs, as this role requires exceptional service.
✨Demonstrate Effective Communication
Since the Concierge acts as a liaison between various teams and guests, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you handle difficult conversations with guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage guest complaints or coordinate events, and be ready to explain your thought process and the outcomes.
✨Research the Company and Its Values
Familiarise yourself with the company's brand and values, particularly their approach to guest relations. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the role.
