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- Tasks: Deliver exceptional guest experiences and coordinate events with a focus on luxury service.
- Company: Join a prestigious hospitality brand known for its commitment to excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the face of unforgettable experiences and make every guest feel special.
- Qualifications: 2-3 years in hospitality, strong communication skills, and event management experience.
- Other info: Dynamic team environment with a focus on personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation.
The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless timely manner. Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 years background experience as Front Desk/Receptionist in a 4 or 5 star Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment. Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
Events Concierge in City of London employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Concierge in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Events Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your passion for providing exceptional guest experiences should shine through – it’s what sets you apart!
✨Tip Number 3
Prepare for interviews by researching the company and its values. Tailor your responses to highlight how your skills in hospitality and event management align with their mission. This shows you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Events Concierge in City of London
Some tips for your application 🫡
Show Off Your Hospitality Skills: Make sure to highlight your experience in providing exceptional guest service. We want to see how you've gone above and beyond to create memorable experiences for guests, especially in a hotel or event setting.
Be Detail-Oriented: Since attention to detail is key for the Concierge role, share examples of how you've managed multiple tasks or events simultaneously. We love to see how you’ve kept everything organised and running smoothly!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and cordial language, just like you would when speaking with guests. This will give us a taste of how you’ll interact with our guests!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Stuff
Familiarise yourself with the hotel’s services, amenities, and any special events they host. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to anticipate needs and create memorable experiences, as this is crucial for the Concierge role.
✨Practice Your Communication
Since clear and cordial communication is key, practice speaking about your experiences out loud. You might even want to role-play common scenarios with a friend to ensure you come across as friendly and professional.
✨Attention to Detail is Key
Be ready to discuss how you manage multiple tasks while maintaining high standards. Share specific instances where your attention to detail made a difference in guest satisfaction or event execution.
