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- Tasks: Deliver exceptional guest experiences and coordinate personalised services for groups and VIPs.
- Company: Join a luxury hospitality brand known for its outstanding service and attention to detail.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement in the hospitality industry.
- Why this job: Be the face of luxury service and create unforgettable memories for guests every day.
- Qualifications: 2-3 years in front desk or concierge roles at a 4 or 5-star hotel.
- Other info: Dynamic team environment with a focus on personal growth and development.
The predicted salary is between 988 - 1219 £ per month.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation.
The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless timely manner. Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 years background experience as Front Desk/Receptionist in a 4 or 5 star Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment. Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
Concierge Services in City of London employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Services in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Concierge role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your passion for providing exceptional service should shine through – it’s what sets you apart from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've gone above and beyond for guests in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic Concierge roles waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make that dream job a reality!
We think you need these skills to ace Concierge Services in City of London
Some tips for your application 🫡
Show Off Your Hospitality Skills: Make sure to highlight your experience in providing exceptional guest service. We want to see how you've gone above and beyond to create memorable experiences for guests, especially in a high-pressure environment like a 4 or 5-star hotel.
Be Detail-Oriented: Since the Concierge role is all about anticipating guests' needs, we recommend you give examples of how you've paid attention to detail in past roles. Whether it’s remembering a guest's preferences or ensuring everything is perfectly organised for an event, let us know!
Communicate Clearly: Your written application should reflect your ability to communicate clearly and cordially. Use a friendly tone and make sure your language is professional yet approachable, just like how you'd interact with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our digital approach!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Concierge role. Familiarise yourself with the hotel’s services, amenities, and any recent events or promotions. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Hospitality Skills
During the interview, highlight your previous experience in guest relations and how you’ve gone above and beyond to meet guests' needs. Share specific examples where you anticipated a guest's requirements and delivered exceptional service, as this is crucial for the Concierge position.
✨Practice Your Communication
Since clear and cordial communication is key, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you present your experiences and handle potential questions about guest interactions.
✨Attention to Detail Matters
Be prepared to discuss how you manage details in high-pressure situations. Think of instances where your attention to detail made a difference in a guest's experience. This will demonstrate your ability to maintain the high standards expected in a luxury environment.
