At a Glance
- Tasks: Help victims of scams recover their money and manage client caseloads.
- Company: Join a leading firm dedicated to fighting fraud and supporting clients.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on client satisfaction and impactful work.
- Why this job: Make a real difference by helping clients regain their lost funds.
- Qualifications: Minimum 1 year paralegal experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are hiring experienced Paralegals to work in our Fraud and Scams Department. The department helps victims of scams and lost money, having recovered over £100 million for clients.
Position Overview
To secure the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership. Paralegals play a pivotal role within CEL by embodying and advancing our core values.
About You
- Minimum 1 year paralegal experience
- Ability to work to tight deadlines and service level agreements
- Ability to analyse and resolve complex complaints via telephone and email
- Client centric and can put themselves in the client’s shoes, ensuring the appropriate resolution is delivered
- Passionate for delivering outstanding levels of client satisfaction
- Ability to achieve targets including telephony targets and complaint closure
- Strong verbal and written communication abilities
- Objection handling skills and confident in delivering difficult outcomes with ease
- Exceptional written and verbal communication skills
- Capacity to process information and tasks with precision and speed
- Proficient in explaining, recommending and persuading effectively
- Competence in utilising Customer Relationship Management systems
Responsibilities
- Manage client caseloads across telephone and email in line with the claim management process
- Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process
- Investigate potentially fraudulent companies and individuals, including scammers
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
- Investigate vulnerabilities in financial systems and assess their impact on victims of scams
- Produce a letter of claim on behalf of clients and liaise with Financial teams
- Achieve team and individual targets including productivity and quality
- Handle complaints filed with the Financial Ombudsman
- Adhere to service level agreements both internal and external
- Deliver outstanding levels of client satisfaction
Paralegal employer: CEL Solicitors
At CEL, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the lives of scam victims. Our collaborative work culture fosters personal and professional growth, offering extensive training and development opportunities to enhance your skills as a Paralegal. Located in a vibrant area, we provide a supportive environment where you can thrive while contributing to our mission of recovering millions for clients in need.
StudySmarter Expert Advice🤫
We think this is how you could land Paralegal
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who have experience in fraud and scams. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for interviews by practising common paralegal questions. Think about how you would handle complex complaints or difficult client situations. We want you to showcase your problem-solving skills and client-centric approach!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Paralegal
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Paralegal role in our Fraud and Scams Department. Highlight your relevant experience, especially any work with client complaints or fraud cases, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping victims of scams and how your skills align with our values. Keep it concise but impactful – we want to see your personality!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet targets and deliver client satisfaction. Numbers speak volumes, so if you’ve recovered funds or resolved complaints effectively, let us know!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CEL Solicitors
✨Know Your Stuff
Make sure you brush up on your paralegal knowledge, especially around fraud and scams. Familiarise yourself with common types of scams and the legal frameworks that protect victims. This will not only show your expertise but also your passion for helping clients.
✨Client-Centric Mindset
During the interview, demonstrate your ability to empathise with clients. Share examples of how you've put yourself in a client's shoes in past roles. This will highlight your client-centric approach, which is crucial for the role.
✨Showcase Your Communication Skills
Since strong verbal and written communication is key, prepare to discuss how you've effectively communicated complex information in previous roles. You might even want to practice explaining a complicated legal concept in simple terms to showcase your skills.
✨Be Target-Driven
Talk about your experience with KPIs and targets. Be ready to share specific examples of how you've met or exceeded targets in the past. This will show that you're results-oriented and can thrive under pressure, which is essential for this position.
