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For Companies At a Glance
- Tasks: Help victims of fraud recover their money and manage client caseloads.
- Company: Join CEL Solicitors, a rapidly growing law firm in Liverpool City Centre.
- Benefits: Enjoy private healthcare, early finish Fridays, and 25 days annual leave.
- Other info: Vibrant office culture with fun activities and excellent career growth opportunities.
- Why this job: Make a real difference by helping clients regain their financial security.
- Qualifications: 2+ years experience in a high-volume service environment preferred.
The predicted salary is between 26600 - 31400 £ per year.
Paralegal – Fraud and Scams Department
We are hiring experienced Paralegals to work in our Fraud and Scams Department. The department helps victims of scams and lost money, having recovered over £100 million for clients.
Position Overview
To secure the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership.
Paralegals play a pivotal role within CEL by embodying and advancing our core values.
About You
- Minimum 1 year paralegal experience
- Ability to work to tight deadlines and service level agreements
- Ability to analyse and resolve complex complaints via telephone and email
- Client centric and can put themselves in the client’s shoes, ensuring the appropriate resolution is delivered
- Passionate for delivering outstanding levels of client satisfaction
- Ability to achieve targets including telephony targets and complaint closure
- Strong verbal and written communication abilities
- Objection handling skills and confident in delivering difficult outcomes with ease
- Exceptional written and verbal communication skills
- Capacity to process information and tasks with precision and speed
- Proficient in explaining, recommending and persuading effectively
- Competence in utilising Customer Relationship Management systems
Responsibilities
- Manage client caseloads across telephone and email in line with the claim management process
- Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process
- Investigate potentially fraudulent companies and individuals, including scammers
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
- Investigate vulnerabilities in financial systems and assess their impact on victims of scams
- Produce a letter of claim on behalf of clients and liaise with Financial teams
- Achieve team and individual targets including productivity and quality
- Handle complaints filed with the Financial Ombudsman
- Adhere to service level agreements both internal and external
- Deliver outstanding levels of client satisfaction
Compensation & Benefits
- Private Health Care
- Enhanced Sickness Entitlement
- Enhanced Maternity / Paternity Leave
- Death in Service from day one of employment
- Bike to Work
- Company Bar
- Paid Exam Leave
- Paid Company Parties
- Birthday Day Off
- 25 Days Annual Leave + Bank Holidays
- Christmas Closure (on top of your annual leave allowance)
- Early Finish Fridays
- Work from Home days
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Paralegal employer: CEL Solicitors
Contact Detail:
CEL Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paralegal
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in fraud and scams. Attend events or join online forums where you can connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by practising common paralegal questions. Think about how your experience aligns with CEL's values and be ready to share specific examples of how you've handled complex complaints or client interactions.
✨Tip Number 3
Show your passion for client satisfaction! During interviews, emphasise your commitment to helping clients recover from fraud. Share stories that highlight your ability to empathise and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining CEL and being part of our vibrant team.
We think you need these skills to ace Paralegal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Paralegal role in our Fraud and Scams Department. Highlight relevant experience, especially in legal or financial services, and showcase your ability to handle complex complaints.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for helping clients and your understanding of the challenges they face. Use this opportunity to show us how you embody our core values and why you want to join CEL Solicitors.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at CEL Solicitors
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud and scams, especially in the context of legal services. Familiarise yourself with common types of scams and the legal frameworks surrounding them. This will show that you're not just interested in the role but also understand the challenges clients face.
✨Showcase Your Client-Centric Approach
During the interview, highlight your ability to empathise with clients. Share examples of how you've successfully resolved complaints or supported clients in previous roles. This is crucial for a paralegal position, as you'll need to demonstrate that you can put yourself in the client's shoes.
✨Demonstrate Your Communication Skills
Since the role involves a lot of communication, be prepared to showcase your verbal and written skills. You might be asked to explain complex legal concepts or draft a sample letter. Practise articulating your thoughts clearly and concisely, as this will be key in your day-to-day responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Think about past experiences where you had to analyse complex issues or manage tight deadlines. Be ready to discuss how you approached these challenges and what the outcomes were.