At a Glance
- Tasks: Help clients recover compensation from fraud and manage their cases with care.
- Company: Join CEL, a dynamic firm focused on client satisfaction and support.
- Benefits: Enjoy private healthcare, generous leave, and work-from-home options.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Recent graduates with a 2:1 degree or experience in high-volume service roles.
The predicted salary is between 25000 - 32000 £ per year.
Position Overview: To obtain the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership.
About you:
- Ideally you have previous experience gained within a high-volume service delivery environment, e.g. Contact Centre is preferred, however we will consider candidates without experience who have recently graduated from University and have a 2:1 degree or higher in any field.
- Ability to work to tight deadlines and service level agreements.
- Ability to analyse and resolve complex complaints via telephony and email.
- Client centric who can put themselves in the client's shoes, ensuring the appropriate resolution is delivered.
- Passionate for delivering outstanding levels of client satisfaction.
- Ability to achieve targets including telephony targets and complaints closure.
- Strong verbal and written communication abilities.
- Objection handling skills and confident in delivering difficult outcomes with ease.
- Exceptional written and verbal communication skills.
- Capacity to process information and tasks with precision and speed.
- Proficient in explaining, recommending, and persuading effectively.
- Competence in utilising Customer Relationship Management systems.
Responsibilities:
- Manage client caseloads across telephone and email in line with the claim management process.
- Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process.
- Investigate potentially fraudulent companies and individuals, including scammers.
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities.
- Investigate vulnerabilities in financial systems and assess their impact on victims of scams.
- Produce a letter of claim on behalf of clients and liaise with Financial teams.
- Achieve team and individual targets including productivity and quality.
- Handle complaints filed with the Financial Ombudsman.
- Adhere to service level agreements both internal and external.
- Deliver outstanding levels of client satisfaction.
Benefits:
- Private Health Care
- Enhanced Sickness Entitlement
- Enhanced Maternity / Paternity Leave
- Death in Service from day one of employment
- Bike 2 Work
- Company Bar
- Paid Exam Leave
- Paid Company Parties
- Birthday Day Off
- 25 Days Annual Leave + Bank Holidays
- Christmas Closure (on top of your annual leave allowance)
- Early Finish Fridays
- Work from Home days
Paralegal (Graduate) in Liverpool employer: CEL Solicitors
CEL is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where recent graduates can thrive as Paralegals. With benefits like private health care, enhanced leave entitlements, and opportunities for remote work, CEL fosters a dynamic environment that encourages client satisfaction and personal development. Join us in making a meaningful impact while enjoying a balanced work-life experience in a vibrant team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Paralegal (Graduate) in Liverpool
✨Get Involved in Legal Communities
Join local legal societies or student law groups. These are a goldmine for networking and often host events where you can meet professionals from firms like CEL Solicitors. Plus, you might run into opportunities for mentorship or internships!
✨Showcase Your Skills at Events
Attend law fairs and workshops to meet potential employers face-to-face. Practise your pitch about why you're excited about joining the field and how you'd fit in at firms like CEL Solicitors. This can make you memorable!
✨Utilise Your University Resources
Tap into your university's career services, especially those that focus on law. They often have exclusive access to internships and entry-level positions that aren’t advertised widely. Don’t hesitate to ask for help!
✨Apply Directly Through Company Websites
When you find openings that excite you, like roles at CEL Solicitors, apply directly through their website. This often shows your genuine interest and can speed up the process compared to generic application sites. Let's get you noticed!
We think you need these skills to ace Paralegal (Graduate) in Liverpool
Some tips for your application 🫡
Show Off Your Legal Knowledge:When applying for an entry-level role in legal law services, make sure to highlight any relevant coursework or certifications you've completed. Mention any specific areas of law you've studied or written about — this shows we're engaged with the field and can bring fresh ideas to CEL Solicitors.
Tailor Your CV for the Legal Sector:A legal CV should focus heavily on your academic achievements, including your grades if they're strong. Don't forget to list any internships, volunteer roles, or relevant extracurricular activities. This is our chance to showcase how eager we are to learn and contribute to CEL Solicitors!
Craft a Compelling Cover Letter:In your cover letter, it's important to convey not only your qualifications but also your passion for law. Tell a story about why you're excited about this field and what draws you to this specific role at CEL Solicitors. We're looking for personality as much as for qualifications!
Proof of Legal Skills:If you've done any legal writing, such as articles, blogs, or even school papers, consider including links or attachments to these works. It's a great way to demonstrate your writing and research skills, which are crucial in the legal world. We're all about showing, not just telling, at CEL Solicitors!
How to prepare for a job interview at CEL Solicitors
✨Brush Up on Legal Terminology
As we dive into legal law services, it’s key to be familiar with industry-specific jargon. Make sure to review terms like 'tort', 'contract', and 'statute'. This shows you’re not just sitting on the sidelines but are genuinely engaged with the field.
✨Highlight Your Research Skills
Legal roles heavily rely on research capabilities. During the interview, be ready to illustrate how you've utilised research methods in your studies or previous internships. It’s all about showing you can dig deep when it comes to case law or statutes!
✨Know Your Ethical Guidelines
Ethics are a huge part of the legal industry. Be prepared for questions about ethical dilemmas or professional responsibility. Familiarise yourself with codes of conduct relevant to the role so you can demonstrate your understanding during the chat with CEL Solicitors.
✨Emphasise Eagerness to Learn
Since this is an entry-level role, your motivation and learning potential should shine through. Share specific examples of what you hope to gain from this role at CEL Solicitors and how you plan to grow in the legal field.
