At a Glance
- Tasks: Contact clients, guide them through claims, and ensure smooth handover to Solicitor teams.
- Company: Dynamic company in Liverpool with a focus on client care and support.
- Benefits: Competitive salary, bonuses, private health care, and generous leave policies.
- Other info: Enjoy early finish Fridays and celebrate your birthday with a day off!
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: 1 year of call centre experience and a customer-focused attitude required.
The predicted salary is between 300 - 600 £ per month.
Location: Liverpool City Centre - Office Based
Job Type: Permanent, Full time
Salary: £23,132 + bonus on average £300-600 per month
What You'll Be Doing
As a First Response Agent, you’ll contact clients using our dialler system and guide them through a set of qualifying questions to assess whether we can help with their claim. If eligible, you’ll explain the claims process, walk them through funding options, and ensure initial client care documents are signed. Once complete, you’ll pass the client to our Solicitor teams to progress their case. The role includes a late shift every second or third week, working 11:00–19:00 on Wednesdays.
Who We’re Looking For
- Excellent communication skills
- A persuasive and professional manner
- Experience in sales, outbound calling, or similar
- Confidence speaking with people from all walks of life
- The ability to overcome objections calmly
- A knack for explaining complex information in simple terms
If you’re ready to be part of a company where your contribution matters and your success is celebrated, we’d love to hear from you.
Requirements
- 1 year of call centre experience is essential.
- Background in sales or outbound calling highly desirable.
- A customer-focused attitude and willingness to serve customers.
- Excellent Verbal and Vocal Skills.
- Exceptional listening, questioning, and call control techniques.
- Ability to accurately and efficiently process information and tasks.
- An understanding of customer needs, company products and services, and general knowledge.
- Aptitude to handling challenging telephone call situations.
- Ability to explain, recommend and persuade.
- Computer and telephone system application skills.
- Previous experience of working in a call is preferred.
Compensation & Benefits
- Private Health Care
- Enhanced Sickness Entitlement
- Enhanced Maternity / Paternity Leave
- Death in Service
- Bike 2 Work
- Company Bar
- Paid Exam Leave
- Paid Company Parties
- Birthday Day Off
- 25 Days Annual Leave + Bank Holidays
- Christmas Closure
- Early Finish Fridays
First Response Advisor in Liverpool employer: CEL Solicitors
Join a dynamic team in the heart of Liverpool City Centre, where your role as a First Response Advisor is not just a job, but a pathway to personal and professional growth. With a strong focus on employee well-being, we offer an array of benefits including private health care, enhanced leave entitlements, and a vibrant work culture that celebrates success and fosters collaboration. Experience a supportive environment that values your contributions and provides opportunities for advancement while enjoying the perks of working in a lively urban setting.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CEL Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CEL Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Response Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CEL Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at CEL Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CEL Solicitors!
How to prepare for a job interview at CEL Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
