At a Glance
- Tasks: Ensure smooth customer interactions from order to delivery and aftercare.
- Company: Join the award-winning Ceiling Tiles UK, part of a leading commercial interiors group.
- Benefits: Enjoy 25 days annual leave, bonuses, professional development, and fun team events.
- Other info: Certified as a Great Place to Work™ with a focus on employee well-being.
- Why this job: Be part of a dynamic team that values your input and embraces new technology.
- Qualifications: 3-5+ years in customer service, great communication skills, and a passion for learning.
The predicted salary is between 27500 - 30000 £ per year.
As a Customer Fulfilment Executive within our award-winning Ceiling Tiles UK (CTUK) brand, you’ll play a key role in making sure every customer interaction runs smoothly from order to delivery & aftercare. CTUK is our specialist e-commerce brand, helping customers across the UK with ceiling and interiors products, with a real focus on making things simple and delivering great service. You’ll manage calls and emails, process orders accurately, coordinate with our warehouse and courier partners, and keep customers informed every step of the way. It’s a busy, varied role for someone who is curious, adaptable and always looking to learn something new. We’re looking for someone who is great with people, good with detail and happy to turn their hand to different things as the needs of the team change. We’re also building a more AI-enabled way of working across the brand, so you’ll need to be excited by new technology, comfortable adopting different tools and curious about how AI can help us work smarter, faster and better.
Key Responsibilities
- Customer communication – Answering phones, responding to emails and giving customers clear, friendly and helpful support.
- Order management – Processing orders accurately in our ERP system, taking payments, tracking deliveries and making sure everything arrives on time and in full.
- Issue resolution – Handling queries, complaints, damages and returns with our “no quibble” mindset — solving the problem first and sorting the admin afterwards.
- Delivery coordination – Working with couriers, suppliers and our warehouse team to keep things running smoothly.
- Front-foot service – Keeping customers updated and making sure they never have to chase us.
- AI-enabled working – Embracing the way AI is becoming part of how we work and being open to new tools that can help us work smarter and give customers a better experience.
- Continuous improvement – Spotting ways we can make things simpler, quicker or better.
- Wider team support – Building your knowledge across different parts of the department and being happy to step in and help wherever needed.
- Dynamic support – Occasionally helping with small quote changes, negotiations or price adjustments to help get an order over the line.
About You
- Has 3–5+ years’ experience in a customer-facing role.
- Is great with people, confident on the phone and builds rapport quickly.
- Enjoys learning, picking up new things and adapting as the role evolves.
- Takes pride in getting the detail right and is comfortable picking up different systems and processes.
- Is resourceful and happy to turn their hand to different things.
- Is excited by AI and new technology and open to trying new ways of working.
- Communicates clearly and professionally.
- Enjoys being part of a team, gets stuck in and genuinely cares about giving customers a great experience.
- Doesn’t need to know construction or building materials — we can teach you that.
About the Company
Ceiling Tiles UK is part of the wider Workplace Interiors group, which has grown into a leader in the commercial interiors industry since its founding in 1974. Established by Gary Hough, we began as a regional contractor and rapidly expanded. Over the years, we have diversified with the launch of several specialist brands, becoming a trusted provider of end-to-end workplace solutions. With over 50 years of experience, we are dedicated to creating exceptional workspaces, from ceilings to floors, while investing in our future growth. We see potential in our team, and they see huge potential in us. Certified as a Great Place to Work™.
Need proof of our great company culture? We’ve got a certificate for it! We’ve been certified as a Great Place to Work™ after 100% of our employees gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy.
Company Perks
- 25 days of annual leave
- Non-contractual quarterly bonus scheme
- Structured and supported professional development
- Recognition programme celebrating great work and contribution
- Monthly Breakfast Club and regular team lunches
- Birthday and special occasion gifts
- Christmas and summer socials (with lots of fun in between!)
- Enhanced family-friendly policies
- Paid sick leave
- Access to our Employee Assistance Programme
- Free one-to-one financial guidance with a trusted financial advice partner
- Access to salary sacrifice schemes
- One paid volunteering day per year
Interested or know someone who might be? Please contact to find out more or submit an application below.
Customer Fulfilment Executive in Gloucester employer: Ceiling Tiles UK
At CTUK, we pride ourselves on being a certified Great Place to Work™, where our employees are at the heart of everything we do. With a strong focus on professional development, generous benefits like 25 days of annual leave, and a vibrant work culture that includes regular social events, we create an environment where team members can thrive and grow. Join us in our mission to deliver exceptional workplace solutions while enjoying a supportive and dynamic atmosphere in the commercial interiors industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfilment Executive in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ceiling Tiles UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ceiling Tiles UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Fulfilment Executive in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ceiling Tiles UK:Your cover letter is your chance to shine! Tell us why you want to work at Ceiling Tiles UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ceiling Tiles UK!
How to prepare for a job interview at Ceiling Tiles UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
