At a Glance
- Tasks: Ensure smooth customer interactions from order to delivery and aftercare.
- Company: Join our award-winning Ceiling Tiles UK brand with a fantastic culture.
- Benefits: Enjoy 25 days leave, bonuses, professional development, and fun socials.
- Other info: Experience a supportive environment with excellent career growth opportunities.
- Why this job: Be part of a team that values great customer experiences and embraces AI technology.
- Qualifications: Great communication skills and a willingness to learn are essential.
The predicted salary is between 27500 - 30000 £ per year.
Customer Fulfilment Executive | £27,500 - £30,000 | Cheltenham, UK
As a Customer Fulfilment Executive within our award-winning Ceiling Tiles UK (CTUK) brand, you’ll play a key role in making sure every customer interaction runs smoothly from order to delivery & aftercare.
CTUK is our specialist e-commerce brand, helping customers across the UK with ceiling and interiors products, with a real focus on making things simple and delivering great service.
We’re also building a more AI-enabled way of working across the brand, so you’ll need to be excited by new technology, comfortable adopting different tools and curious about how AI can help us work smarter, faster and better.
Customer communication – Answering phones, responding to emails and giving customers clear, friendly and helpful support.
- Order management – Processing orders accurately in our ERP system, taking payments, tracking deliveries and making sure everything arrives on time and in full.
- Issue resolution – Handling queries, complaints, damages and returns with our “no quibble” mindset — solving the problem first and sorting the admin afterwards.
- Front-foot service – Keeping customers updated and making sure they never have to chase us.
- AI-enabled working – Embracing the way AI is becoming part of how we work and being open to new tools that can help us work smarter and give customers a better experience.
- Wider team support – Building your knowledge across different parts of the department and being happy to step in and help wherever needed.
- Dynamic support – Occasionally helping with small quote changes, negotiations or price adjustments to help get an order over the line.
Is great with people, confident on the phone and builds rapport quickly.
- Enjoys learning, picking up new things and adapting as the role evolves.
- Takes pride in getting the detail right and is comfortable picking up different systems and processes.
- Enjoys being part of a team, gets stuck in and genuinely cares about giving customers a great experience.
- Doesn’t need to know construction or building materials — we can teach you that
Ceiling Tiles UK is part of the wider Workplace Interiors group, which has grown into a leader in the commercial interiors industry since its founding in 1974.
Established by Gary Hough, we began as a regional contractor and rapidly expanded.
Over the years, we have diversified with the launch of several specialist brands, becoming a trusted provider of end-to-end workplace solutions.
Need proof of our great company culture?
We’ve been certified as a Great Place to Work™ after 100% of our employees gave positive experience feedback, based on our company culture, perks, support and values.
We want our people to feel valued, supported and rewarded for the part they play. 25 days of annual leave
- Non-contractual quarterly bonus scheme
- Structured and supported professional development
- ✨ Recognition programme celebrating great work and contribution
- Christmas and summer socials (with lots of fun in between!) · Enhanced family-friendly policies
- Paid sick leave
- Access to our Employee Assistance Programme
- Free one-to-one financial guidance with a trusted financial advice partner
- Access to salary sacrifice schemes
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Manager customer experience in Cheltenham employer: Ceiling Tiles UK
At CTUK, we pride ourselves on being a certified Great Place to Work™, where our employees are at the heart of everything we do. With a strong focus on professional development, generous benefits like 25 days of annual leave, and a vibrant work culture that includes regular social events, we create an environment where team members can thrive and grow. Join us in our mission to deliver exceptional workplace solutions while enjoying a supportive and dynamic atmosphere in the commercial interiors industry.
