At a Glance
- Tasks: Provide 2nd line IT support for hardware, software, and networking issues.
- Company: Dynamic company in Boston with a supportive team environment.
- Benefits: Salary up to £38,000, career development, and Monday to Friday work schedule.
- Other info: Opportunity for on-call work and assisting with 1st line issues.
- Why this job: Join a collaborative team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 2nd line support and strong IT knowledge required.
The predicted salary is between 35000 - 38000 £ per year.
Our client based in Boston is looking to recruit a 2nd Line Support Analyst on a fulltime permanent basis. Working as part of an existing team which provides full IT support for the business internally.
Job role of 2nd Line:
- Provide 2nd line support for hardware, software, networking, and business applications.
- Support desktop, laptop, mobile, printer, and peripheral devices.
- Diagnose and resolve Microsoft 365, Windows, and user account issues.
- Maintain and support Active Directory.
- Assist with server administration and system monitoring.
- Support telephony and communications systems.
- Manage support tickets within agreed SLAs.
- Document fixes, procedures, troubleshooting steps.
- Provide excellent customer service to non-technical users.
A full job description is available for all suitable candidates. Working as part of a team of 7, you will also on occasion assist with 1st line issues to ensure business continuity.
To be considered for this role, you will have worked at 2nd line and be able to demonstrate competent IT skills and knowledge. The role is Monday to Friday with an on-call rota. The company are looking at a salary of up to £38,000 DOE and the chance of real career development. Interviews to happen ASAP.
2Nd Line Support in Lincolnshire employer: CEH RECRUITMENT LIMITED
CEH Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee development and growth. Located in the picturesque village of Essendine, the company provides comprehensive training for its Hardware Technicians, ensuring that you are well-equipped to excel in building and repairing EPoS systems. With a competitive salary and a standard 35-hour work week, CEH Recruitment Limited fosters a balanced work-life environment while encouraging innovation and teamwork.
