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- Tasks: Provide top-notch support for our award-winning applications and help customers worldwide.
- Company: Join Cegedim Insurance Solutions, a leader in health insurance technology.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Experience with ticketing systems and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. It’s an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We’re looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.
Key responsibilities:
- Triaging Incidents logged within the Service Desk system
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledgebase with FAQs, ‘How to…’ and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other Cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
Essentials skills and experience:
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem-solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
Desirables skills and experience:
- Good MS/SQL Server script writing experience
- Experience within the medical insurance industry
- Knowledge and experience of supporting insurance, financial or accounting systems
- Knowledge of VB/.NET applications
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger
Service Desk Support / Level 1 Application Support Analyst employer: Cegedim
Contact Detail:
Cegedim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support / Level 1 Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cegedim Insurance Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves MS/SQL Server script execution, we should practice some common queries and troubleshooting scenarios to impress the interviewers.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we’ve triaged incidents or resolved customer issues effectively. This will highlight our analytical abilities and customer service focus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at Cegedim Insurance Solutions.
We think you need these skills to ace Service Desk Support / Level 1 Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 1 Application Support Analyst role. Highlight any relevant experience with ticketing systems and application support, as well as your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting health insurers and how your skills align with our mission at Cegedim. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with clients and colleagues, make sure your written application showcases your communication skills. Use clear and professional language, and don’t forget to demonstrate your customer service mindset – we’re all about helping others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be one step closer to joining our fantastic team. Don’t miss out!
How to prepare for a job interview at Cegedim
✨Know Your Stuff
Make sure you brush up on your knowledge of MS/SQL Server and any relevant application support experience. Familiarise yourself with the ticketing systems and be ready to discuss how you've used them in past roles. This will show that you're not just a good fit for the role, but that you genuinely understand the technical aspects involved.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky customer issues in the past. Think about specific incidents where you triaged problems or collaborated with colleagues to find solutions. Being able to articulate your analytical and problem-solving abilities will impress the interviewers.
✨Communicate Clearly
Since this role involves liaising with clients and different teams, practice your communication skills. Be ready to demonstrate how you listen and ask the right questions to get to the root of an issue. Clear communication is key in ensuring customer concerns are addressed effectively.
✨Contribute to the Knowledgebase
Think about how you can add value to the company's knowledgebase. Be prepared to discuss any FAQs or 'How to...' articles you've created in previous roles. This shows that you're proactive and willing to contribute to the team's success beyond just resolving tickets.