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- Tasks: Provide exceptional customer support and handle calls for our pharmacy software solutions.
- Company: Join a leading Healthcare Solutions business with a focus on customer care.
- Benefits: Career progression opportunities, supportive team environment, and ongoing training.
- Why this job: Kickstart your IT career while making a real difference in customer experiences.
- Qualifications: Strong customer care skills and a passion for technology.
- Other info: Dynamic open plan office in Chorley with a friendly team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Are you a natural customer care advocate? Do you want to expand your career and potential in the IT industry by joining our leading Healthcare Solutions business? Do you want to work for a company that offers great progression not only in IT, but in other departments within the business? Then this could be the perfect opportunity for you!
We are one of the UK’s largest developers of pharmacy software solutions. We pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage.
Responsibilities- Join our service desk team based in Chorley in a brand new open plan office.
- Provide support to a UK‑wide client base.
- Handle around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience.
- Be upskilled over time to give you the ability and knowledge to further expand your skills, growing your technical ability by full use of our knowledge systems whilst engaging with existing staff who will offer their support.
The role provides a great opportunity for career progression for those who have the ambition and drive, moving from a Tier 1 to Tier 2 position within 18 months service or other positions within the wider business.
Service Desk Analyst employer: Cegedim
Contact Detail:
Cegedim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Research common questions for Service Desk Analysts and practice your answers. We want to show off our customer care skills and technical knowledge, so let’s nail it!
✨Tip Number 3
Show enthusiasm! When we get the chance to speak with potential employers, let’s express our passion for customer service and IT. A positive attitude can set us apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we fit the role perfectly!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key for the Service Desk Analyst role.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to match the job description. Use keywords from the posting to show us you’re a perfect fit for our team and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about your skills and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Cegedim
✨Know Your Customer Care Skills
Make sure you can articulate your customer care experience clearly. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing exceptional service.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its products. Understanding their pharmacy software solutions will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or technical issues. Practising your responses to these scenarios will help you feel more confident during the interview.
✨Show Your Ambition for Progression
Since the role offers great career progression, express your enthusiasm for growth within the company. Share your long-term goals and how you see yourself evolving in the IT industry.
