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- Tasks: Provide top-notch support for our award-winning applications and resolve client queries.
- Company: Join Cegedim Insurance Solutions, a leader in tech for health insurers.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on innovation and problem-solving.
- Why this job: Be the first line of support and make a real difference for clients worldwide.
- Qualifications: Experience with ticketing systems and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. It’s an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We’re looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.
Key responsibilities:- Triaging Incidents logged within the Service Desk system
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledgebase with FAQs, ‘How to…’ and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other Cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem-solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
- Good MS/SQL Server script writing experience
- Experience within the medical insurance industry
- Knowledge and experience of supporting insurance, financial or accounting systems
- Knowledge of VB/.NET applications
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger
Service Desk Support / Level 1 Application Support Analyst in Bristol employer: Cegedim
Contact Detail:
Cegedim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support / Level 1 Application Support Analyst in Bristol
✨Tip Number 1
Get to know the company inside out! Research Cegedim Insurance Solutions and their Actisure product. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with client queries, think of common issues that might arise and how you'd resolve them. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cegedim Insurance Solutions.
We think you need these skills to ace Service Desk Support / Level 1 Application Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 1 Application Support Analyst role. Highlight your experience with ticketing systems and any relevant application support you've done in the past. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Cegedim Insurance Solutions. Mention specific experiences that relate to the job description, especially around customer service and problem-solving.
Show Off Your Communication Skills: Since this role involves liaising with clients and colleagues, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cegedim
✨Know Your Stuff
Make sure you brush up on your knowledge of MS/SQL Server and ticketing systems. Familiarise yourself with common issues that Level 1 Application Support Analysts face, especially in the insurance software sector. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves direct communication with clients, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved a client issue or improved their experience. This will demonstrate your strong interpersonal skills.
✨Practice Problem-Solving Scenarios
Anticipate questions that require you to think on your feet. Prepare for hypothetical scenarios where you might need to triage incidents or escalate issues. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.