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- Tasks: Provide top-notch support for our award-winning insurance software and help clients worldwide.
- Company: Join Cegedim Insurance Solutions, a leader in tech for health insurers.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the first line of support and make a real difference for our clients.
- Qualifications: Experience in application support and strong problem-solving skills are essential.
- Other info: Collaborative team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We're Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. It's an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We're looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.
Key Responsibilities- Triaging Incidents logged within the Service Desk system
- Cloud hosted client user accounts management
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledgebase with FAQs, 'How to..' and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other Cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem-solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
- Good MS/SQL Server script writing experience
- Experience within the medical insurance industry
- Knowledge and experience of supporting insurance, financial or accounting systems
- Knowledge of VB/.NET applications
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger
Application Support Analyst in Downton employer: Cegedim Assurances
Contact Detail:
Cegedim Assurances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Downton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analysts and practice your answers. We recommend using the STAR method to structure your responses – it really helps showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS/SQL Server or ticketing systems, be ready to discuss specific examples. We love seeing candidates who can demonstrate their technical know-how and customer service abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the insurance tech space.
We think you need these skills to ace Application Support Analyst in Downton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with ticketing systems and any relevant application support you've done in the past. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving abilities and customer service skills, as these are key for us.
Show Off Your Technical Skills: If you've got experience with MS/SQL Server or any other relevant tech, make sure to showcase that in your application. We love seeing candidates who can demonstrate their technical know-how, especially in relation to cloud-hosted applications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cegedim Assurances
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around MS/SQL Server and any relevant scripting. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and problem-solving abilities.
✨Understand the Company and Its Products
Do some homework on Cegedim and their Actisure product. Knowing how their technology solutions benefit health insurers will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Practice Your Customer Service Skills
Since this role involves a lot of client interaction, think of examples where you've successfully resolved customer issues. Highlight your communication skills and how you approach problem-solving to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your analytical and troubleshooting skills. Prepare by thinking through common issues you might encounter in application support and how you would resolve them, showcasing your logical thought process.