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- Tasks: Support and resolve application issues while collaborating with clients and teams.
- Company: Join Cegedim Assurances, a leader in health insurance technology solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training opportunities.
- Why this job: Make a real impact in the insurance tech space with a friendly, proactive team.
- Qualifications: 2+ years in application support, strong SQL skills, and a customer-focused mindset.
- Other info: Great career growth potential in a dynamic, non-hierarchical environment.
The predicted salary is between 28800 - 43200 £ per year.
We’re Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award‑winning product which has led us to become a leading worldwide supplier of software to health insurers. It’s an extensive platform consisting of Core back‑office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We’re looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the company’s applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.
Key Responsibilities
- Triaging Incidents logged within the Service Desk system
- Cloud hosted client user accounts management
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledge base with FAQs, ‘How to..’ and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other Cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
Essentia Skills And Experience
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem‑solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
Desirable Skills And Experience
- Good MS/SQL Server script writing experience
- Experience within the medical insurance industry
- Knowledge and experience of supporting insurance, financial or accounting systems
- Knowledge of VB/.NET applications
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger
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Application Support Analyst employer: Cegedim Assurances
Contact Detail:
Cegedim Assurances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cegedim Assurances on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and application support scenarios. We want to show that we can tackle real-world problems, so think of examples from your past experience that highlight your problem-solving abilities.
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, we should emphasise our friendly and confident personality, as well as our client-facing experience. It’s all about showing we can connect with clients and resolve their issues effectively.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re genuinely interested in joining the team at Cegedim Assurances.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical abilities, especially with MS/SQL Server, and any relevant client-facing experience. We want to see how you fit into our friendly, proactive culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Application Support Analyst role and how your background aligns with our mission at Cegedim. Keep it conversational and show us your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical and problem-solving abilities, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our fantastic team!
How to prepare for a job interview at Cegedim Assurances
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL scripting and application support processes. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves client-facing interactions, prepare to share experiences where you've successfully handled customer queries or complaints. Highlight your friendly and confident personality, as it’s key to fitting into their team culture.
✨Understand the Company and Its Products
Familiarise yourself with Cegedim Assurances and their Actisure product. Knowing how their technology solutions benefit health insurers will help you demonstrate your genuine interest in the company and the role.
✨Prepare Questions to Ask
Think of insightful questions to ask during the interview. This could be about their Service Call Management Process or how they encourage a proactive approach among analysts. It shows you're engaged and eager to learn more about the team dynamics.