Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT Operations team to deliver top-notch technical support and solve complex challenges.
- Company: Cegal, a forward-thinking tech company in the energy sector.
- Benefits: Competitive salary, professional development, flexible work environment, and social engagement activities.
- Other info: Exciting opportunities for growth and a supportive culture that values your contributions.
- Why this job: Make a real impact in a dynamic team while advancing your career in technology.
- Qualifications: ITIL knowledge, experience in IT service management, and strong communication skills.
The predicted salary is between 30000 - 37000 £ per year.
Cegal is growing to become a global next‑gen technology company for the energy sector. We’re experiencing solid growth in digitalization projects and now we’re looking for new colleagues for our Aberdeen office. We’re seeking two IT Engineers to join our IT Operations team. As an IT Engineer, you will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and onsite, as needed. Reporting to the Customer Support Manager, you’ll be responsible for investigating and resolving technical support cases, while maintaining the highest standards of customer service.
Located in the Aberdeen area, this full‑time role offers you the opportunity to be part of a forward‑thinking team, supporting critical IT operations. As our IT Engineer, you will:
- Manage incidents and requests to resolution while maintaining high levels of customer satisfaction.
- Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements.
- Proactively address potential service issues or outages to minimize customer impact.
- Collaborate with external service providers to resolve incidents efficiently.
- Contribute to the creation and updating of technical documentation for the Knowledge Base.
- Participate in ongoing projects and service improvement initiatives.
- Support Service Desk operations, including out‑of‑hours standby rota as part of a 24‑hour service requirement.
The role may require work both remotely and onsite depending on business requirements.
To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have:
- ITIL Foundation level certification or strong working knowledge of ITIL frameworks.
- Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies.
- 1‑4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients.
- Solid understanding of networking principles, including VPN configuration, DNS, and switching.
- Proven ability to deliver technical support via phone, written, and in‑person communication.
- Previous customer service experience is highly desirable.
- Valid driving licence is required.
If you’re passionate about IT service delivery and enjoy solving complex technical challenges, we would love to hear from you!
Why us? Cegal is the place for people who want to have an impact. We build technology for the energy sector where performance matters, decisions have consequences, and smart solutions make a real difference. We don’t define you by title or hierarchy, but by your contributions. We believe great things happen when we dare to raise the bar for ourselves and each other, driven by our values of accountability, innovation, proactivity and fuss fighting. We aim to be an exciting place to work and a great place to grow, professionally and personally. Whether you want to deepen your expertise, explore new roles, or to be a leader, we challenge and support you to achieve your ambitions and increase your impact. Because at Cegal, you matter.
Working in Cegal offers great opportunities for professional development and social engagement:
- Career paths – Advance your career with trainee programs, mentorship, growth dialogue.
- Influence – Ideal company size – global impact, yet stand out and make a difference.
- Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification centre.
- Clubs, including football, game nights, wine tasting, and company trips.
- Technology – We are passionate about new tech. Test the latest technologies and implement them in real‑world scenarios.
- Work‑life balance – Enjoy a supportive and flexible work environment that enables you to thrive both professionally and personally.
Want to know more about these and other benefits? Visit our careers page: Cegal Careers
Want to join our adventure? Send your CV and a motivational letter! Candidates will be interviewed on a rolling basis.
Location: Aberdeen
Salary band: £30‑£37,000
Questions? Contact the hiring manager Chris Rankin (Chris.Rankin@cegal.com) or Talent Acquisition Specialist Joachim Croft‑Guslund (+47 93 68 87 97).
This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate, you will need to have a valid working visa for the UK. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.
IT Engineer employer: Cegal
Contact Detail:
Cegal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Cegal on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the IT Operations team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experience that showcase your problem-solving abilities and how you’ve maintained high customer satisfaction.
✨Tip Number 3
Show your passion for technology! During interviews, share your enthusiasm for new tech and how you stay updated with industry trends. This will demonstrate that you’re not just looking for a job, but a place where you can grow and contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cegal team.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your ITIL knowledge and technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Let us know why you’re excited about working at Cegal and how you can help us raise the bar.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex technical challenges. We love candidates who can demonstrate their ability to resolve issues efficiently and maintain high customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us!
How to prepare for a job interview at Cegal
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL frameworks, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles, especially in incident management and service delivery.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical expertise, particularly with IT Service Management tools like ServiceNow and Microsoft technologies. You might be asked to solve a hypothetical technical issue during the interview, so practice explaining your thought process clearly.
✨Customer Service is Key
Highlight your previous customer service experience and how it relates to providing technical support. Share specific examples of how you've maintained high levels of customer satisfaction, even under pressure, as this is crucial for the role.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.