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- Tasks: Join our IT Operations team to deliver top-notch technical support and resolve client issues.
- Company: Cegal, a next-gen tech company revolutionising the energy sector.
- Benefits: Career growth opportunities, training budget, flexible work environment, and fun company events.
- Other info: Dynamic role with opportunities for professional development and a supportive culture.
- Why this job: Be part of a forward-thinking team making a real impact in the tech world.
- Qualifications: ITIL knowledge, experience in IT support, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Cegal is growing to become a global next‑gen technology company for the energy sector. We’re experiencing solid growth in digitalisation projects and now we’re looking for new colleagues for our Aberdeen office. We’re seeking two IT Engineers to join our IT Operations team. As IT Engineer you will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and onsite, as needed. Reporting to the Customer Support Manager, you’ll be responsible for investigating and resolving technical support cases, while maintaining the highest standards of customer service. Located in the Aberdeen area, this full‑time role offers you the opportunity to be part of a forward‑thinking team, supporting critical IT operations.
As our IT Engineer, you will:
- Manage incidents and requests to resolution while maintaining high levels of customer satisfaction.
- Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements.
- Proactively address potential service issues or outages to minimise customer impact.
- Collaborate with external service providers to resolve incidents efficiently.
- Contribute to the creation and updating of technical documentation for the Knowledge Base.
- Participate in ongoing projects and service improvement initiatives.
- Support Service Desk operations, including out‑of‑hours standby rota as part of a 24‑hour service requirement.
The role may require work both remotely and onsite depending on business requirements.
To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have:
- ITIL Foundation level certification or strong working knowledge of ITIL frameworks.
- Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies.
- 1‑4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients.
- Solid understanding of networking principles, including VPN configuration, DNS, and switching.
- Proven ability to deliver technical support via phone, written, and in‑person communication.
- Previous customer service experience is highly desirable.
- Valid driving licence is required.
Benefits:
- Career paths – Advance your career with trainee programmes, mentorship, growth dialogue.
- Influence – Ideal company size – global impact, yet stand out and make a difference.
- Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification centre.
- Clubs, including football, game nights, wine tasting, and company trips.
- Technology – We are passionate about new tech. Test the latest technologies and implement them in real‑world scenarios.
- Work‑life balance – Enjoy a supportive and flexible work environment that enables you to thrive both professionally and personally.
Information Technology Engineer employer: Cegal
Contact Detail:
Cegal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Cegal and understand their projects in digitalisation. Be ready to discuss how your skills align with their needs, especially in IT support and customer service.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with ITIL frameworks or ITSM tools like ServiceNow, make sure to highlight that in conversations. Practical examples of your problem-solving abilities will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Cegal.
We think you need these skills to ace Information Technology Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight your experience with ITIL frameworks and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention why you’re excited about working with us at Cegal.
Showcase Your Customer Service Skills: Since customer satisfaction is key in this role, make sure to highlight any previous customer service experience. Share specific examples of how you've resolved issues or improved client relationships – we love seeing that!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Cegal!
How to prepare for a job interview at Cegal
✨Know Your ITIL Basics
Make sure you brush up on your ITIL Foundation knowledge. Since the role requires a strong understanding of ITIL frameworks, be prepared to discuss how you've applied these principles in past experiences. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Technical Skills
Be ready to talk about your experience with IT Service Management tools like ServiceNow and Microsoft technologies. Prepare specific examples of how you've used these tools to resolve technical issues or improve service delivery. This will demonstrate your hands-on expertise and problem-solving abilities.
✨Customer Service is Key
Since this role emphasises high levels of customer satisfaction, think of instances where you’ve gone above and beyond for a client. Share stories that highlight your communication skills and ability to handle difficult situations, whether over the phone, via live chat, or in person.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would manage incidents or outages, and think about how you would collaborate with external service providers. This will help you articulate your thought process and approach to real-world challenges.