At a Glance
- Tasks: Manage customer success and drive meaningful outcomes for a portfolio of clients.
- Company: CEDX Systems, a leader in AI workflow automation for professional services.
- Benefits: Competitive salary, equity options, flexible PTO, and a learning budget.
- Other info: Enjoy a hybrid work environment with excellent career growth opportunities.
- Why this job: Join a high-output team and make a real impact in a fast-growing AI company.
- Qualifications: 3+ years in customer success or account management in B2B SaaS.
The predicted salary is between 70000 - 95000 £ per year.
At CEDX Systems we build AI workflow automation for the world's most demanding professional services teams. As a customer success manager on our customer success team, you'll own meaningful outcomes from day one in a small, high-output team.
What you'll do:
- Own a portfolio of customers — their adoption, expansion, and retention
- Run business reviews, identify risk early, and drive renewal outcomes
- Be the loudest internal voice for the customer's actual experience
- Partner with product on roadmap signal and with sales on expansion
What you need:
- 3+ years in CS / account management at a B2B SaaS company
- Comfortable owning renewals, expansions, and risk conversations
- Strong project management and exec presence
- Customer-obsessed without being a yes-machine
Benefits:
- Competitive base + equity in a fast-growing AI company
- Flexible PTO + paid parental leave
- Annual learning & development budget
- Top-tier laptop + home-office stipend for remote roles
- 401(k) / pension match where applicable
Customer Success Manager — EMEA London, UK · hybrid · full-time · mid £70k – £95k / year View → employer: CEDX Systems
CEDX Systems is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside equity in a rapidly expanding AI company. With a strong focus on customer success, our collaborative work culture fosters innovation and allows team members to take ownership of their portfolios from day one. Located in London, we provide flexible working arrangements, generous PTO, and a commitment to continuous learning, making it an ideal environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager — EMEA London, UK · hybrid · full-time · mid £70k – £95k / year View →
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CEDX Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CEDX Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager — EMEA London, UK · hybrid · full-time · mid £70k – £95k / year View →
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CEDX Systems:Your cover letter is your chance to shine! Tell us why you want to work at CEDX Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CEDX Systems!
How to prepare for a job interview at CEDX Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
