At a Glance
- Tasks: Lead CRM and digital transformation initiatives, driving process optimisation and AI-enabled change.
- Company: Join a leading professional services organisation with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and the chance to shape impactful projects.
- Other info: Opportunity to work with cutting-edge technology and influence the future of CRM.
- Why this job: Make a real difference in transforming business processes and enhancing client experiences.
- Qualifications: Strong experience in transformation management and stakeholder engagement.
The predicted salary is between 56194 - 68682 £ per year.
We're partnering with a leading professional services organisation looking for a Transformation Manager to lead the evolution of its CRM and marketing automation capabilities.
This is a broad transformation role, working across CRM, data, AI, automation and business process improvement.
You'll work closely with BD, Marketing, Technology, Data, Engineering and senior stakeholders to identify opportunities, shape transformation initiatives and deliver measurable business outcomes.
Key responsibilities
Transformation Manager - CRM & Digital Transformation
We're partnering with a leading professional services organisation looking for a Transformation Manager to lead the evolution of its CRM and marketing automation capabilities.
This is a broad transformation role, working across CRM, data, AI, automation and business process improvement.
You'll work closely with BD, Marketing, Technology, Data, Engineering and senior stakeholders to identify opportunities, shape transformation initiatives and deliver measurable business outcomes.
- Lead CRM and digital transformation initiatives from discovery through to implementation and adoption.
- Develop transformation roadmaps aligned to wider business and growth objectives.
- Work with stakeholders to identify pain points, inefficiencies and opportunities for improvement.
- Drive process optimisation, automation and AI-enabled transformation across CRM and client-growth capabilities.
- Lead initiatives across CRM platforms, including Hub Spot and Inter Action.
- Improve data quality, governance and integration across the wider technology landscape.
- Manage priorities, dependencies, risks and delivery across multiple transformation initiatives.
- Build business cases and articulate the value, benefits and impact of transformation programmes.
- Lead stakeholder engagement across BD, Marketing, Technology, Data, Engineering and Architecture.
- Drive adoption and behavioural change through effective communication, training and change management.
- Work with technical teams to ensure solutions are scalable, sustainable and aligned to wider architecture and data principles.
- Measure transformation outcomes through adoption, efficiency, user experience and business-value metrics.
Experience required
- Strong Transformation / Change Management experience, ideally across technology-enabled business transformation.
- Proven experience delivering CRM, digital, data or automation transformation.
- Strong stakeholder management skills, with the ability to influence senior stakeholders across business and technology teams.
- Experience translating business problems into practical transformation initiatives and delivery roadmaps.
- Strong understanding of CRM, marketing automation, data and integrations.
- Experience working with platforms such as Hub Spot, Inter Action or comparable CRM technologies.
- Experience driving process improvement, automation and adoption/change.
- Comfortable working across Technology, Data, Engineering and Architecture.
- Strong commercial mindset, with experience building business cases and measuring transformation benefits.
Professional services or legal experience would be advantageous, alongside exposure to AI, MDM or enterprise data environments.
This is a great opportunity for a Transformation Manager looking to take ownership of a high-profile CRM transformation agenda, with genuine scope to influence AI, automation, data and the wider client journey.
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Transformation Manager employer: Cedar
Cedar is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of major rail infrastructure projects. With a strong focus on employee growth, we provide ample opportunities for career progression alongside competitive benefits such as private medical insurance. Join us in a vibrant location where your expertise in M&E construction will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Transformation Manager at Cedar!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Cedar or be willing to refer you for that Transformation Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Cedar who’s on the lookout for their next Transformation Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Transformation Manager role at Cedar!
We think you need these skills to ace Transformation Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Cedar. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Cedar
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Cedar. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
