At a Glance
- Tasks: Lead operational resilience activities and improve service performance across teams and suppliers.
- Company: Join a growing organisation focused on operational excellence and transformation.
- Benefits: Remote-first work, collaborative office days, and opportunities for professional growth.
- Other info: Be part of a transformative journey with excellent career advancement opportunities.
- Why this job: Shape the future of operational resilience while making a real impact in a dynamic environment.
- Qualifications: Experience in operational resilience, risk management, and strong analytical skills required.
The predicted salary is between 50000 - 65000 € per year.
A growing organisation operating a nationally distributed service network is seeking an Operational Resilience Manager to strengthen operational resilience, oversight, and assurance across internal teams and outsourced service providers. This role forms part of a wider operating model transformation initiative, supporting the continued evolution and strengthening of operational processes, resilience capability, supplier oversight, and service performance as the organisation scales. The successful candidate will play a key role in ensuring critical operational services remain safe, compliant, resilient, and customer-focused.
Working across Operations, Compliance, Health & Safety, and third-party suppliers, the role will identify systemic risks, strengthen resilience capability, improve supplier oversight, and drive continuous improvement through operational insight and assurance activity. This is an opportunity to join a growing organisation during a period of transformation and growth, helping shape long-term operational capability while working closely with operational teams, suppliers, and senior stakeholders.
Key Responsibilities- Lead operational resilience activities across critical services, including scenario testing, service continuity planning, and resilience improvement initiatives.
- Identify operational vulnerabilities, supplier risks, and opportunities to strengthen resilience capability.
- Support post-incident reviews and ensure lessons learned translate into meaningful operational improvements.
- Monitor incidents, complaints, and service disruption activity across internal teams and suppliers.
- Ensure operational processes, escalation procedures, and service standards are consistently followed.
- Identify trends, recurring issues, and emerging operational risks.
- Support oversight of outsourced providers and third-party suppliers to ensure operational performance and resilience standards are met.
- Build strong relationships across Operations, Compliance, Health & Safety, and supplier partners.
- Provide constructive challenge and support to improve operational outcomes.
- Produce meaningful operational reporting and resilience insight.
- Translate operational information and data into clear actions and recommendations.
- Highlight risks, vulnerabilities, and improvement opportunities to support informed decision-making.
We are looking for someone operationally minded, commercially aware, and naturally inquisitive who can translate information and insight into practical action and continuous improvement. You may come from operational resilience, operational risk, governance, operations, supplier assurance, service assurance, or business continuity environments. You'll ideally bring:
- Experience within operational resilience, operations, risk, assurance, or governance environments.
- Knowledge of incident management, operational controls, resilience, or business continuity activities.
- Experience working with outsourced providers or third-party supplier environments.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and stakeholder management capability.
- Ability to identify trends, challenge constructively, and manage competing priorities in a fast-paced environment.
Operational Resilience Manager in Norwich employer: Cedar
Join a dynamic and growing organisation as an Operational Resilience Manager, where you will play a pivotal role in enhancing operational processes and resilience capabilities. With a remote-first approach and opportunities for monthly office collaboration, we foster a supportive work culture that prioritises employee growth and development. Our commitment to continuous improvement and strong stakeholder relationships ensures that you will be part of a meaningful transformation journey, making a real impact on our operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. The more people you know, the better your chances of landing that Operational Resilience Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its operational processes. Be ready to discuss how you can strengthen their resilience capability and improve supplier oversight. Show them you mean business!
✨Tip Number 3
Don’t just wait for job postings! Reach out directly to companies you admire, even if they’re not hiring. Express your interest in operational resilience and how you can contribute to their growth.
✨Tip Number 4
Apply through our website for the best chance at landing your dream job. We want to see your application and help you get started on this exciting journey in operational resilience!
We think you need these skills to ace Operational Resilience Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operational Resilience Manager. Highlight your experience in operational resilience, risk management, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational resilience and how you can contribute to our transformation journey. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills:Since this role involves identifying trends and risks, make sure to include examples of how you've used your analytical skills in past roles. We’re looking for someone who can turn data into actionable insights, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cedar
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Resilience Manager role. Brush up on operational resilience concepts, incident management, and supplier oversight. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in operational resilience, risk management, or governance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you've tackled challenges before.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's current operational challenges or their approach to resilience. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
✨Build Rapport
Remember, interviews are as much about personality as they are about skills. Be friendly, engage with your interviewers, and show enthusiasm for the role. Building a connection can make you memorable and help you stand out from other candidates.
