At a Glance
- Tasks: Lead operational resilience activities and improve service performance across teams and suppliers.
- Company: A growing organisation focused on operational excellence and transformation.
- Benefits: Remote-first work, collaborative office days, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to shape long-term operational capabilities.
- Why this job: Join a transformative journey to enhance operational resilience and make a real impact.
- Qualifications: Experience in operational resilience, risk management, and strong analytical skills.
The predicted salary is between 50000 - 65000 € per year.
A growing organisation operating a nationally distributed service network is seeking an Operational Resilience Manager to strengthen operational resilience, oversight, and assurance across internal teams and outsourced service providers. This role forms part of a wider operating model transformation initiative, supporting the continued evolution and strengthening of operational processes, resilience capability, supplier oversight, and service performance as the organisation scales. The successful candidate will play a key role in ensuring critical operational services remain safe, compliant, resilient, and customer-focused.
Working across Operations, Compliance, Health & Safety, and third-party suppliers, the role will identify systemic risks, strengthen resilience capability, improve supplier oversight, and drive continuous improvement through operational insight and assurance activity. This is an opportunity to join a growing organisation during a period of transformation and growth, helping shape long-term operational capability while working closely with operational teams, suppliers, and senior stakeholders.
Key Responsibilities- Lead operational resilience activities across critical services, including scenario testing, service continuity planning, and resilience improvement initiatives.
- Identify operational vulnerabilities, supplier risks, and opportunities to strengthen resilience capability.
- Support post-incident reviews and ensure lessons learned translate into meaningful operational improvements.
- Monitor incidents, complaints, and service disruption activity across internal teams and suppliers.
- Ensure operational processes, escalation procedures, and service standards are consistently followed.
- Identify trends, recurring issues, and emerging operational risks.
- Support oversight of outsourced providers and third-party suppliers to ensure operational performance and resilience standards are met.
- Build strong relationships across Operations, Compliance, Health & Safety, and supplier partners.
- Provide constructive challenge and support to improve operational outcomes.
- Produce meaningful operational reporting and resilience insight.
- Translate operational information and data into clear actions and recommendations.
- Highlight risks, vulnerabilities, and improvement opportunities to support informed decision-making.
We are looking for someone operationally minded, commercially aware, and naturally inquisitive who can translate information and insight into practical action and continuous improvement. You may come from operational resilience, operational risk, governance, operations, supplier assurance, service assurance, or business continuity environments. You'll ideally bring:
- Experience within operational resilience, operations, risk, assurance, or governance environments.
- Knowledge of incident management, operational controls, resilience, or business continuity activities.
- Experience working with outsourced providers or third-party supplier environments.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and stakeholder management capability.
- Ability to identify trends, challenge constructively, and manage competing priorities in a fast-paced environment.
Operational Resilience Manager in London employer: Cedar
Join a dynamic and forward-thinking organisation as an Operational Resilience Manager, where you will play a pivotal role in enhancing operational processes and resilience capabilities. With a remote-first approach and opportunities for monthly office collaboration, we foster a supportive work culture that prioritises employee growth and development. Our commitment to continuous improvement and strong stakeholder relationships ensures that you will be part of a meaningful transformation journey, making a real impact on our services and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their operational resilience goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operational Resilience Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operational Resilience Manager. Highlight your experience in operational resilience, risk management, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational resilience and how you can contribute to our transformation journey. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success—this helps us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Cedar
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Resilience Manager role. Brush up on operational resilience concepts, incident management, and supplier oversight. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in operational resilience, risk management, or governance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Smart Questions
Come prepared with insightful questions about the organisation's current operational challenges or their approach to resilience. This not only shows your interest but also gives you a chance to demonstrate your analytical thinking and problem-solving skills.
✨Build Rapport
Remember, interviews are a two-way street! Engage with your interviewers, listen actively, and build a connection. Strong communication and stakeholder management skills are crucial for this role, so showing that you can connect with others will work in your favour.
