At a Glance
- Tasks: Lead operational resilience activities and improve service performance across teams and suppliers.
- Company: Join a growing organisation focused on operational excellence and transformation.
- Benefits: Remote-first work, collaborative office days, and opportunities for professional growth.
- Other info: Be part of a transformative journey with excellent career advancement opportunities.
- Why this job: Shape the future of operational resilience while making a real impact in a dynamic environment.
- Qualifications: Experience in operational resilience, risk management, and strong analytical skills required.
The predicted salary is between 50000 - 65000 € per year.
A growing organisation operating a nationally distributed service network is seeking an Operational Resilience Manager to strengthen operational resilience, oversight, and assurance across internal teams and outsourced service providers. This role forms part of a wider operating model transformation initiative, supporting the continued evolution and strengthening of operational processes, resilience capability, supplier oversight, and service performance as the organisation scales. The successful candidate will play a key role in ensuring critical operational services remain safe, compliant, resilient, and customer-focused.
Working across Operations, Compliance, Health & Safety, and third-party suppliers, the role will identify systemic risks, strengthen resilience capability, improve supplier oversight, and drive continuous improvement through operational insight and assurance activity. This is an opportunity to join a growing organisation during a period of transformation and growth, helping shape long-term operational capability while working closely with operational teams, suppliers, and senior stakeholders.
Key Responsibilities
- Lead operational resilience activities across critical services, including scenario testing, service continuity planning, and resilience improvement initiatives.
- Identify operational vulnerabilities, supplier risks, and opportunities to strengthen resilience capability.
- Support post-incident reviews and ensure lessons learned translate into meaningful operational improvements.
- Monitor incidents, complaints, and service disruption activity across internal teams and suppliers.
- Ensure operational processes, escalation procedures, and service standards are consistently followed.
- Identify trends, recurring issues, and emerging operational risks.
- Support oversight of outsourced providers and third-party suppliers to ensure operational performance and resilience standards are met.
- Build strong relationships across Operations, Compliance, Health & Safety, and supplier partners.
- Provide constructive challenge and support to improve operational outcomes.
- Produce meaningful operational reporting and resilience insight.
- Translate operational information and data into clear actions and recommendations.
- Highlight risks, vulnerabilities, and improvement opportunities to support informed decision-making.
Skills & Experience
We are looking for someone operationally minded, commercially aware, and naturally inquisitive who can translate information and insight into practical action and continuous improvement. You may come from operational resilience, operational risk, governance, operations, supplier assurance, service assurance, or business continuity environments. You'll ideally bring:
- Experience within operational resilience, operations, risk, assurance, or governance environments.
- Knowledge of incident management, operational controls, resilience, or business continuity activities.
- Experience working with outsourced providers or third-party supplier environments.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and stakeholder management capability.
- Ability to identify trends, challenge constructively, and manage competing priorities in a fast-paced environment.
Operational Resilience Manager in Liverpool employer: Cedar
Join a forward-thinking organisation that prioritises operational excellence and resilience in a remote-first environment. With a strong emphasis on employee growth, collaboration, and continuous improvement, you will have the opportunity to shape critical operational processes while working alongside dedicated teams and suppliers across the UK. Our supportive work culture fosters innovation and offers unique advantages such as flexible working arrangements and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational resilience strategies and think about how your skills can contribute. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Operational Resilience Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Operational Resilience Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operational Resilience Manager. Highlight your experience in operational resilience, risk management, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational resilience and how you can contribute to our transformation journey. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills:Since this role involves identifying trends and risks, make sure to include examples of how you've used your analytical skills in past roles. We’re looking for someone who can turn data into actionable insights, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cedar
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Resilience Manager role. Brush up on operational resilience concepts, incident management, and supplier oversight. Being able to discuss these topics confidently will show that you're serious about the position.
✨Prepare Real-Life Examples
Think of specific instances where you've identified operational vulnerabilities or improved resilience in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current operational challenges and how they measure resilience. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
✨Showcase Your Communication Skills
As this role involves stakeholder management, be ready to demonstrate your communication skills. Practice explaining complex concepts in simple terms, as you'll need to convey operational insights clearly to various teams and suppliers.
