At a Glance
- Tasks: Lead operational resilience activities and improve service performance across teams and suppliers.
- Company: A growing organisation focused on operational excellence and transformation.
- Benefits: Remote-first work, collaborative office days, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to shape long-term operational capabilities.
- Why this job: Join a transformative journey to enhance operational resilience and make a real impact.
- Qualifications: Experience in operational resilience, risk management, or governance with strong analytical skills.
The predicted salary is between 50000 - 65000 € per year.
A growing organisation operating a nationally distributed service network is seeking an Operational Resilience Manager to strengthen operational resilience, oversight, and assurance across internal teams and outsourced service providers. This role forms part of a wider operating model transformation initiative, supporting the continued evolution and strengthening of operational processes, resilience capability, supplier oversight, and service performance as the organisation scales.
The successful candidate will play a key role in ensuring critical operational services remain safe, compliant, resilient, and customer-focused. Working across Operations, Compliance, Health & Safety, and third-party suppliers, the role will identify systemic risks, strengthen resilience capability, improve supplier oversight, and drive continuous improvement through operational insight and assurance activity.
This is an opportunity to join a growing organisation during a period of transformation and growth, helping shape long-term operational capability while working closely with operational teams, suppliers, and senior stakeholders.
Key Responsibilities- Lead operational resilience activities across critical services, including scenario testing, service continuity planning, and resilience improvement initiatives.
- Identify operational vulnerabilities, supplier risks, and opportunities to strengthen resilience capability.
- Support post-incident reviews and ensure lessons learned translate into meaningful operational improvements.
- Monitor incidents, complaints, and service disruption activity across internal teams and suppliers.
- Ensure operational processes, escalation procedures, and service standards are consistently followed.
- Identify trends, recurring issues, and emerging operational risks.
- Support oversight of outsourced providers and third-party suppliers to ensure operational performance and resilience standards are met.
- Build strong relationships across Operations, Compliance, Health & Safety, and supplier partners.
- Provide constructive challenge and support to improve operational outcomes.
- Produce meaningful operational reporting and resilience insight.
- Translate operational information and data into clear actions and recommendations.
- Highlight risks, vulnerabilities, and improvement opportunities to support informed decision-making.
We are looking for someone operationally minded, commercially aware, and naturally inquisitive who can translate information and insight into practical action and continuous improvement. You may come from operational resilience, operational risk, governance, operations, supplier assurance, service assurance, or business continuity environments.
You’ll ideally bring:
- Experience within operational resilience, operations, risk, assurance, or governance environments.
- Knowledge of incident management, operational controls, resilience, or business continuity activities.
- Experience working with outsourced providers or third-party supplier environments.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and stakeholder management capability.
- Ability to identify trends, challenge constructively, and manage competing priorities in a fast-paced environment.
Operational Resilience Manager employer: Cedar Recruitment
Join a forward-thinking organisation that prioritises operational excellence and resilience in a remote-first environment. With a strong focus on employee growth, collaboration, and continuous improvement, we offer a supportive work culture where your insights will directly influence our transformation journey. Enjoy the flexibility of UK-wide remote work while being part of a dynamic team dedicated to ensuring safe and compliant operational services.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their operational resilience goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operational Resilience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operational Resilience Manager. Highlight your experience in operational resilience, risk management, and supplier oversight. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational resilience and how you can contribute to our transformation journey. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in areas like incident management and continuous improvement. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Cedar Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Resilience Manager role. Brush up on operational resilience concepts, incident management, and supplier oversight. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in operational resilience, risk management, and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's current operational challenges, their approach to resilience, and how they measure success. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Ready for Scenario Testing
Given the nature of the role, be prepared for scenario-based questions. Think about potential operational disruptions and how you would handle them. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this position.
