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- Tasks: Lead and manage ICT services, ensuring top-notch support and infrastructure.
- Company: Join The Cedar Foundation, a charity empowering people with disabilities across Northern Ireland.
- Benefits: Enjoy flexible working, 23 days annual leave, and a health cashback scheme.
- Why this job: Make a real impact while developing your skills in a supportive, award-winning environment.
- Qualifications: Degree in IT or equivalent, plus 3 years' experience in an IT role required.
- Other info: Remote work options available; secondment opportunities considered.
The predicted salary is between 35400 - 40000 £ per year.
The Cedar Foundation is seeking to recruit the following position: Ref 25-085-ICTM-CS-WEB
Job Role: ICT Service Manager (Temporary for approx. 18 months, subject to review)
Location: Head Office, 1 Ravenhill Reach, Belfast, BT6 8RB
Agile Working Option / Working from Home
Salary: £40,476 - £45,718 per annum (Depending on experience)
Hours: 37 Hours per Week Monday - Thursday (9-5pm) Friday (9-4.30pm)
The successful candidate will benefit from flexi-time.
The Role: The Cedar Foundation has approx. 650 employees and delivers a range of services that enable people with disabilities to get the most out of life and to be fully included in their communities. Our services are centred around the individual needs of each person and are delivered throughout Northern Ireland. The ICT Service Manager will be responsible for overseeing the charity's ICT infrastructure and ensuring the effective delivery of ICT services, providing high-quality management, maintenance, support, and development of ICT support services. This includes managing the relationship with an external third-party ICT service provider, ensuring high standards of service, and aligning technology with the charity's strategic objectives. The ICT Service Manager will be capable of working on their own initiative in a cross-functional team environment. They will be self-motivated, utilising their time management skills to work to deadlines under pressure.
Benefits:
- Starting on 23 days annual leave pro rata plus Cedar recognises 12 statutory days.
- Working from home and agile working benefits.
- Flexi-time policy.
- Annual incremental pay increases on agreed salary scale.
- Auto-enrolment pension through Standard Life. Employer contribution 4%, employee contribution 5%.
- Occupational sick pay scheme.
- Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities.
- Cycle to Work scheme.
- Health Cashback scheme (including access to 24/7 Doctor's Line & counselling services).
- Special offers at over 600 leading high street and online retailers.
Essential Criteria:
- Be educated to degree level or equivalent in an Information Technology discipline or a 3rd Level qualification (HNC/HND or comparable) in a Computer related subject with three years' experience in an IT role.
- A minimum of 2 years' experience in ICT service management.
- Experience of user management, Office 365 licensing and security, helpdesk and asset management, file and data management (SharePoint, OneDrive, Teams), software licence management.
- Ability to communicate and work collaboratively with internal teams and external partners.
Desirable Criteria:
- Experience in achieving and maintaining Cyber Essentials Plus accreditation.
- Experience of: Helpdesk role. Desktop deployment, support and administration. PC data migration. Implementation and support of PC peripherals e.g., printers/scanners.
Closing Date: Tuesday 1st April 2025 @ 12 Noon. A secondment opportunity will also be considered.
THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER.
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ICT Service Manager employer: Cedar Foundation
Contact Detail:
Cedar Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Manager
✨Tip Number 1
Familiarise yourself with the Cedar Foundation's mission and values. Understanding their commitment to supporting individuals with disabilities will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of the Cedar Foundation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the ICT Service Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of your experience in ICT service management, particularly in user management and Office 365. Being able to articulate your past successes will showcase your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Research the latest trends in ICT service management and be ready to discuss how they could apply to the Cedar Foundation. Showing that you are proactive about industry developments can set you apart from other candidates.
We think you need these skills to ace ICT Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the ICT Service Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in ICT service management, user management, and any relevant technologies mentioned in the job description, such as Office 365 and SharePoint.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your passion for supporting individuals with disabilities and your commitment to the charity's mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cedar Foundation
✨Know Your ICT Fundamentals
Brush up on your knowledge of ICT service management principles, especially those relevant to user management and Office 365. Be prepared to discuss your experience with helpdesk operations and asset management, as these are crucial for the role.
✨Demonstrate Collaborative Skills
The Cedar Foundation values teamwork, so be ready to share examples of how you've successfully collaborated with internal teams and external partners in previous roles. Highlight any specific projects where your communication skills made a difference.
✨Showcase Problem-Solving Abilities
Prepare to discuss scenarios where you faced challenges in ICT service delivery. Explain how you approached these problems, the solutions you implemented, and the outcomes. This will demonstrate your ability to work under pressure and manage time effectively.
✨Align with Their Mission
Understand the Cedar Foundation's mission to support individuals with disabilities. Be ready to articulate how your values align with theirs and how you can contribute to their goals through effective ICT management.
