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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist guests with check-in, dining, and events.
- Company: Cedar Court Hotels, known for its warm Yorkshire hospitality.
- Benefits: Enjoy paid birthday leave, free meals, and discounted hotel stays.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Great communication skills and a passion for customer satisfaction.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 26300 - 36800 £ per year.
Guest Service Host
At Cedar Court Hotels we pride ourselves on delivering Yorkshire hospitality at its finest. We are looking to recruit a full time (40 hours) Guest Service Host to join our Bradford Team, with their main focus being on each and every customer that walks through the door.
Our Guest Services Hosts provide the highest level of customer service to clients and customers, whilst ensuring that Front of House areas are running smoothly
What you\’ll be doing
- Providing assistance with the self check-in and check-out process for our residents
- Serving residents and guests in our lounge, bar and restaurant during busy periods
- Escorting visitors to their conference rooms and ensuring all their requirements are met
- Assisting with conference and event set up and clear own as and when required
What we\’re looking for
In a nutshell, you\’ll need to be an allrounder – a good communicator, confident and happy to engage with guests, visitors and staff at all levels. A hospitality background would be an advantage, but if you have a have a passion for ensuring our guests receive the highest level of customer satisfaction, and have a bubbly personality, we\’d love to hear from you.
We want our guests to have a real home from home experience, with their every need catered for, so, you will need to be friendly, display great confidence, be multi-talented and highly skilled in delivering exceptional levels of service. Due to the nature of our business, you can expect to be working a variety of shifts, including evenings and weekends.
Why Join Cedar Court?
At Cedar Court Hotels, we\’re redefining Proper Yorkshire Hospitality. We\’re committed to providing an exceptional workplace where creativity thrives, connections are built, and fun is always on the menu. Here\’s what you can look forward to:
- Health & Wellbeing: Access to our Employee Assistance Programme and leisure club/gym membership after probation.
- Time to Celebrate: Enjoy your birthday off—paid
- Unrivalled Benefits: Company sick pay, workplace pension, death-in-service benefit, and holiday perks (28 days + long service bonuses).
- Recognition & Rewards: TripAdvisor recognition, cash awards, and our Employee of the Month scheme.
- Development Opportunities: Grow your career with tailored learning and development programs.
- Discounted Hotel Stays: For you, your friends, and family after probation.
- Free Meals on Duty: Save over £1,000 a year on lunches alone.
- Team Spirit: Random Acts of Kindness, Fun Days, and Engagement Events to keep things lively.
Join Us in Delivering Proper Yorkshire Hospitality
Please note all team members are required to undergo a Basic Level DBS check as part of our onboarding process. You will be required to prove your right to live and work in the UK.
Job Type: Full-time
Pay: £12.60 per hour
Work authorisation:
- United Kingdom (required)
Work Location: In person
Guest Service Host employer: Cedar Court Hotels
Contact Detail:
Cedar Court Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host
✨Tip Number 1
Get to know Cedar Court Hotels! Familiarise yourself with their values and what makes them tick. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely connects with their mission of delivering Yorkshire hospitality.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Guest Service Host and how you’d handle them. Being able to demonstrate your ability to engage with guests and solve problems on the spot will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Cedar Court. This insider knowledge can give you a real edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to embrace the Cedar Court spirit!
We think you need these skills to ace Guest Service Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that bubbly character and passion for hospitality. Remember, we’re all about creating a warm and welcoming atmosphere!
Tailor Your Application: Make sure to tailor your application to the Guest Service Host role. Highlight any relevant experience or skills that match what we're looking for, like your communication skills or any previous customer service roles. This helps us see how you fit into our team!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This makes it easier for us to understand your experience and why you’d be a great fit for Cedar Court Hotels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Cedar Court Hotels
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Think about how you can create a welcoming atmosphere and ensure guests feel valued. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Show Off Your Communication Skills
As a Guest Service Host, communication is key! Practice speaking clearly and confidently. During the interview, engage with your interviewer as if they were a guest. This will showcase your ability to connect with people and make them feel at ease.
✨Demonstrate Your Flexibility
Cedar Court Hotels values versatility, so be prepared to discuss how you handle different situations. Share examples of times when you adapted to changing circumstances or took on various roles in a team setting. This will highlight your all-rounder capabilities.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through! Talk about what excites you about providing exceptional service and creating memorable experiences for guests. A bubbly personality can go a long way, so don’t hold back!
