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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist guests with check-in and events.
- Company: Cedar Court Hotels, where Yorkshire hospitality meets a fun workplace.
- Benefits: Competitive pay, free meals, gym membership, and birthday off.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer satisfaction.
- Other info: Flexible shifts, career growth opportunities, and a lively team spirit.
The predicted salary is between 26300 - 31500 £ per year.
Guest Service Host
At Cedar Court Hotels we pride ourselves on delivering Yorkshire hospitality at its finest. We are looking to recruit a full time (40 hours) Guest Service Host to join our Bradford Team, with their main focus being on each and every customer that walks through the door.
Our Guest Services Hosts provide the highest level of customer service to clients and customers, whilst ensuring that Front of House areas are running smoothly
What you\’ll be doing
- Providing assistance with the self check-in and check-out process for our residents
- Serving residents and guests in our lounge, bar and restaurant during busy periods
- Escorting visitors to their conference rooms and ensuring all their requirements are met
- Assisting with conference and event set up and clear own as and when required
What we\’re looking for
In a nutshell, you\’ll need to be an allrounder – a good communicator, confident and happy to engage with guests, visitors and staff at all levels. A hospitality background would be an advantage, but if you have a have a passion for ensuring our guests receive the highest level of customer satisfaction, and have a bubbly personality, we\’d love to hear from you.
We want our guests to have a real home from home experience, with their every need catered for, so, you will need to be friendly, display great confidence, be multi-talented and highly skilled in delivering exceptional levels of service. Due to the nature of our business, you can expect to be working a variety of shifts, including evenings and weekends.
Why Join Cedar Court?
At Cedar Court Hotels, we\’re redefining Proper Yorkshire Hospitality. We\’re committed to providing an exceptional workplace where creativity thrives, connections are built, and fun is always on the menu. Here\’s what you can look forward to:
- Health & Wellbeing: Access to our Employee Assistance Programme and leisure club/gym membership after probation.
- Time to Celebrate: Enjoy your birthday off—paid
- Unrivalled Benefits: Company sick pay, workplace pension, death-in-service benefit, and holiday perks (28 days + long service bonuses).
- Recognition & Rewards: TripAdvisor recognition, cash awards, and our Employee of the Month scheme.
- Development Opportunities: Grow your career with tailored learning and development programs.
- Discounted Hotel Stays: For you, your friends, and family after probation.
- Free Meals on Duty: Save over £1,000 a year on lunches alone.
- Team Spirit: Random Acts of Kindness, Fun Days, and Engagement Events to keep things lively.
Join Us in Delivering Proper Yorkshire Hospitality
Please note all team members are required to undergo a Basic Level DBS check as part of our onboarding process. You will be required to prove your right to live and work in the UK.
Job Type: Full-time
Pay: £12.60 per hour
Work authorisation:
- United Kingdom (required)
Work Location: In person
Guest Service Host employer: Cedar Court Hotels
Contact Detail:
Cedar Court Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cedar Court's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations with guests. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be yourself during the interview! Cedar Court is looking for bubbly personalities, so let your true self shine through. Share your passion for hospitality and how you can contribute to creating that home-from-home experience for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Cedar Court family right from the start!
We think you need these skills to ace Guest Service Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly personality shine through! We want to see how you engage with others and your passion for customer service. Don’t be afraid to show us who you are!
Tailor Your Application: Make sure to tailor your application to the Guest Service Host role. Highlight any relevant experience or skills that match what we’re looking for, like communication and multitasking. This will help us see why you’d be a great fit!
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our amazing team!
How to prepare for a job interview at Cedar Court Hotels
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Think about how you can create a welcoming atmosphere and ensure guests feel valued. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Show Off Your Communication Skills
As a Guest Service Host, communication is key! Practice speaking clearly and confidently. During the interview, engage with your interviewer as if they were a guest. This will showcase your ability to connect with people and make them feel at ease.
✨Demonstrate Your Multi-tasking Abilities
Prepare to discuss situations where you've successfully managed multiple tasks at once. Whether it’s juggling check-ins while serving drinks or setting up for an event, highlight your organisational skills and ability to stay calm under pressure.
✨Embrace the Yorkshire Spirit
Cedar Court Hotels pride themselves on Yorkshire hospitality, so show your enthusiasm for this! Share why you love the region and how you can contribute to creating that 'home from home' experience for guests. A genuine passion for hospitality will set you apart!