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- Tasks: Provide top-notch support for trading systems and assist clients with onboarding.
- Company: Join Cboe Europe Limited, a leader in equities and derivatives markets.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that shapes the future of trading technology.
- Qualifications: Bachelor’s degree in a related field and strong customer service skills.
- Other info: Work in a fast-paced environment with international collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Cboe Europe Limited is seeking a highly motivated individual with a technical mindset and excellent communication skills to fill the role of Trade Desk Associate to support our pan-European equities and derivatives markets. Experience in technical support and customer service positions desired.
The role will typically cover the day time shift; however, covering both the early and late shift will be necessary periodically. The early shift commences at 07:00 UK at Cboe Europe Limited, and the late finish ends at 18:30 UK.
Cboe Europe Limited prides itself on providing a high-quality service to its clients. The role will need to have the right personal attributes of organization, efficiency, ability to deliver change as well as pro-activity, commitment to quality and the necessary customer services expertise.
In this role you will be responsible for:
- First-level and first-class support answering questions. Resolving participant issues related to on-boarding, trading, and technology.
- Supporting day to day associated tasks with onboarding, monitoring of live Production trading systems.
- Supporting and maintaining the Cboe symbol universe.
- Handling inbound calls and email traffic for the Trade Desk, as well as monitoring all systems proactively.
- Onboarding new clients, establishing client access to platforms, provisioning new services and providing ongoing oversight and monitoring.
- Documenting issue resolution and communication to market participants and vendors.
- Oversight of order record keeping and transaction reporting obligations.
- Update and manage technical specifications.
The ideal candidate has:
- Bachelor’s Degree in computer science, engineering or other related field.
- Customer on-boarding experience preferred.
- Experience in monitoring and oversight of order record keeping and transaction reporting obligations.
- Strong troubleshooting, problem-solving, and customer service skills.
- A desire to increase securities market expertise and to become proficient with Cboe Technology.
- Ability to work effectively as part of an international team.
- Excellent written and verbal communication skills.
- Ability to work well under pressure.
You’ll really stand out with:
- Experience of monitoring and support of production mission critical trading and market data systems.
- Working knowledge of KYC, AML and company background checks.
- FIX protocol proficiency.
- Linux/Unix based systems skillset.
- Programming skillset e.g. Python or similar.
- Data analytics skillset e.g. SQL, Sigma, Snowflake or similar.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
Trade Desk Associate employer: Cedar Cares, Inc
Contact Detail:
Cedar Cares, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Desk Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Trade Desk role. Think about how your skills in customer service and technical support can shine through during the conversation.
✨Tip Number 3
Show your enthusiasm for the company and the role! Research Cboe Europe Limited and be ready to discuss why you want to work there and how you can contribute to their mission of providing high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Trade Desk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Desk Associate role. Highlight any relevant experience in technical support and customer service, as well as your problem-solving skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your desire to grow in the securities market and your commitment to quality service.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your written communication prowess. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and serious about joining our team at Cboe!
How to prepare for a job interview at Cedar Cares, Inc
✨Know Your Tech
Brush up on your technical knowledge, especially around trading systems and the tools mentioned in the job description. Familiarise yourself with FIX protocol and any programming languages like Python that might come up during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support. This role is all about communication and problem-solving, so be ready to demonstrate your expertise in these areas.
✨Understand the Market
Do some research on Cboe Europe Limited and its market operations. Knowing about their services and how they fit into the broader financial landscape will show your genuine interest and help you stand out as a candidate.
✨Practice Under Pressure
Since the role involves working under pressure, consider doing mock interviews or practice scenarios where you have to think on your feet. This will help you feel more comfortable when discussing how you handle stressful situations.
