At a Glance
- Tasks: Lead a team to ensure the health of enterprise infrastructure and drive AI-assisted operations.
- Company: Cboe Global Markets, located in the heart of London’s financial district.
- Benefits: Private medical insurance, fitness membership, education assistance, and enhanced leave options.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by improving operational efficiency and leading innovative tech initiatives.
- Qualifications: 5+ years in IT operations with team leadership experience and hands-on monitoring skills.
The predicted salary is between 70000 - 90000 £ per year.
Location Overview
The Cboe office in London is situated in The Monument Building, a modern space that spans two floors and features a spacious outdoor balcony. Employees can enjoy stunning views of London’s iconic architectural landmarks from the balcony. The building provides convenient amenities such as bike storage and showers, and its prime location in the heart of London’s financial district ensures easy access to a variety of cafés, restaurants, and shops. It is located directly adjacent to the historic Monument to the Great Fire of London and just across the street from the Monument Underground Station, offering convenient transport links and quick access to the West End.
Role Overview
As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real‑time health of enterprise infrastructure. Your team monitors systems, responds to alerts and logs, owns incident response, and drives operational workflows that keep platforms running reliably across regions. The focus is on restoring performance quickly and preventing recurrence. This role sits within the Enterprise Infrastructure Services organization and reports to the Senior Manager of Enterprise Systems. A core expectation is to lead the adoption and scaling of AI‑assisted operations, building Claude skills and agentic workflows that accelerate monitoring, triage, incident response, and artefact generation.
Responsibilities
- Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution.
- Keep alerts accurate, actionable, and correctly routed; reduce noise, false positives, and alert fatigue.
- Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable, and used in investigations.
- Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection, and Jira ticket creation, and document them for the broader Enterprise Systems team.
- Replace repetitive operational tasks with autonomous agents and measure the impact on response times.
- Own the on‑call programme: scheduling, rotation coverage, escalation paths, and after‑hours standards.
- Lead major incident response across Engineering, Security, and application teams to restore service quickly, then run post‑incident reviews to identify root causes.
- Automate routine work with PowerShell, Graph API, and infrastructure‑as‑code; maintain runbooks and self‑healing scripts for known failures.
- Govern change management: review change requests and coordinate maintenance windows to minimise disruption.
- Own documentation standardisation and clean‑up for Enterprise Systems: build an effective documentation standard and drive the team to align runbooks, procedures, and operational artefacts.
- Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively.
- Own the Enterprise Systems support queue operations programme, including Vulnerability Management, SLA tracking, ticket routing/escalation, and leadership reporting.
- Manage vendor relationships for operational tooling, including ITSM, monitoring, log management, and backup/recovery.
- Ensure audit readiness and represent operations in compliance reviews and risk assessments.
Qualifications
- 5+ years in IT or infrastructure operations, including 2+ years leading a team.
- Hands‑on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor, or equivalent).
- Working knowledge of log management tooling and using logs actively in incident investigation.
- Solid grasp of ITIL or an equivalent service management framework.
- Experience with ITSM tooling (Jira Service Management, ServiceNow, or equivalent).
- Familiarity with Windows Server, Microsoft 365, VMware, and Azure.
- Experience running on‑call programmes and leading major incident response.
- Track record of improving operational metrics such as MTTR, SLA compliance, and alert noise.
- Hands‑on experience building Claude skills, LLM‑based workflows, or agentic pipelines (preferred).
- PowerShell or other operational automation experience (preferred).
- Background in financial services or another regulated industry (preferred).
Benefits and Perks of working for Cboe Global Markets
- Private Medical Insurance
- Life Insurance
- GP Service
- Fitness Corporate Membership
- Employee Assistance Program (EAP)
- Eye Care
- Short Term Incentive (STI)
- Pension
- Income Protection
- Accident Insurance
- Business Travel Insurance
- Associate Referral Program
- Perks at Work
- Employee Stock Purchase Plan (ESPP)
- Commuting Allowance
- LinkedIn Learning courses
- Service Awards
- Subsided Lunch
- Corporate Events
- Education Assistance
- Holiday (Annual Leave)
- Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit)
- Working Abroad Days Allowance
Equal Employment Opportunity
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.
Enterprise Systems Operations Manager employer: Cedar Cares, Inc
Cboe Global Markets is an exceptional employer, offering a dynamic work environment in the heart of London’s financial district. With a strong focus on employee well-being, we provide comprehensive benefits including private medical insurance, fitness memberships, and generous leave policies, alongside opportunities for professional growth through education assistance and LinkedIn Learning courses. Our collaborative culture encourages innovation and the adoption of cutting-edge technologies, making it an ideal place for those looking to make a meaningful impact in enterprise systems operations.
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We think this is how you could land Enterprise Systems Operations Manager
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Enterprise Systems Operations Manager
Some tips for your application 🫡
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How to prepare for a job interview at Cedar Cares, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
