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- Tasks: Support Tax Specialists and ensure clients receive top-notch service.
- Company: CED SYSTEM SRL/STUDIO COMMERCIALE ASSOCIATO RIBES VERDI, a dynamic workplace.
- Benefits: 22 days annual leave, professional study support, and healthcare perks.
- Why this job: Be the vital link between clients and tax experts, making a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunity for growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Do you enjoy admin, have outstanding organisational skills and a passion for providing a great customer experience? Do you find that Sales isn’t for you, but you enjoy the challenge of retaining customers and getting them the best service for their needs?
As Tax Support Executive, you’ll be the connecting force between Sales and our Tax specialists, ensuring every new client has a smooth, confident start to their journey with us. By managing information, coordinating with the Tax team and keeping communication flowing, you’ll help us deliver with speed, accuracy and impact. You’ll also build strong, ongoing relationships with clients by being their go-to contact for queries and updates. You’ll ensure they feel supported, stay engaged and hear about services that can genuinely help them.
Key Duties- Provide administrative support to the Tax Specialists, including communicating with clients by phone and email.
- Ensure that all databases are kept up to date with progressing work and client details.
- Promote and monitor clients’ open banking accounts, ensuring they stay connected and educated on the benefits.
- Meet set KPIs with regards to calling prospective service upgrades and client retention.
- Contact clients to obtain missing application or payment information.
- Oversee and process changes to clients’ subscription packages, including upgrades and downgrades.
- Identify gaps in customers’ data and contact clients to complete details for quarterly returns.
- Advise clients of additional products and services that may benefit them.
- On-site Parking
- 22 days annual leave, which increases to 25 days with Length of Service
- NEST Pensions Auto-enrolment
- Cycle to Work Scheme
- Professional study support and Training Partnership with ILM
- Access to Medicash (Healthcare cash plan & additional perks)
- Background of working in a fast-paced customer service position, ideally within an office/phone-based environment.
- Comfortable working on the phone for most of your day; clear and confident telephone manner with strong listening skills and objection handling skills.
- Experience in up-selling and cross-selling products or services.
- Driven by targets and departmental objectives.
- IT‑literate with working knowledge of Microsoft Word, Excel and Outlook.
- Excellent organisation and time‑management skills, equally capable of working alone using own initiative or taking direction.
- Ability to comfortably prioritise tasks and cope with competing demands, often in a high‑pressure scenario.
- Well‑developed communication skills, both written and verbal.
- Demonstrates a proactive, positive approach to work.
- An understanding or prior experience of Personal Tax.
- Prior experience working within Construction or logistics industries.
- Prior experience working with HMRC.
Employment type: Full-time
Job function: Administrative
Industries: Accounting
Tax Support Executive in Farnham employer: CED SYSTEM SRL/STUDIO COMMERCIALE ASSOCIATO RIBES VERDI
Contact Detail:
CED SYSTEM SRL/STUDIO COMMERCIALE ASSOCIATO RIBES VERDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tax Support Executive in Farnham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CED SYSTEM SRL/STUDIO COMMERCIALE ASSOCIATO RIBES VERDI. Understand their values and services so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with clients over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling queries and objections.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise and stay on top of things in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Tax Support Executive in Farnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tax Support Executive role. Highlight your admin experience, organisational skills, and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing great customer experiences and how you can help us connect clients with our Tax specialists. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Use clear, concise language and demonstrate your ability to engage with clients effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CED SYSTEM SRL/STUDIO COMMERCIALE ASSOCIATO RIBES VERDI
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Tax Support Executive role. Familiarise yourself with the key duties mentioned in the job description, like providing admin support and managing client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great customer experience, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you retained clients or resolved issues effectively. This will highlight your ability to connect with clients and ensure they feel supported.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and how you handle competing demands. Prepare answers that showcase your time-management abilities and your proactive approach to work. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for client management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
