At a Glance
- Tasks: Welcome guests, provide menu assistance, and ensure exceptional dining experiences.
- Company: Join a high-end neighbourhood restaurant in West London with a focus on quality and authenticity.
- Benefits: Earn up to £17.50 per hour, enjoy 50% off food, and access weekly tips.
- Other info: Career progression opportunities and ongoing training available.
- Why this job: Thrive in a dynamic environment while delivering top-notch customer service.
- Qualifications: Previous experience in hospitality and a passion for exceptional service.
The predicted salary is between 35000 - 40000 £ per year.
We're looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team for a high-end neighbourhood restaurant in West London. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: Earn up to £17.50 per hour including Service charge.
What's in it for you as a Head Waiter/Waitress:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing Front of House:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head waiter/waitress or supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Previous experience in a high-end and high-volume establishment is highly advantageous.
Click apply and we'll take it from there!
Head Waiter in London employer: CeCe's
Public House Group is an exceptional employer, offering a vibrant work culture in the heart of West London where hospitality thrives. With competitive pay, generous employee benefits including discounts, health support, and career progression opportunities, we prioritise the well-being and development of our team. Join us to be part of a passionate community dedicated to delivering outstanding service and creating memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, including all the ingredients and preparation methods. This way, when you chat with potential employers, you can show off your knowledge and passion for the food and drink they offer.
✨Tip Number 2
Network like a pro! Attend hospitality events or local meet-ups where you can connect with other professionals in the industry. You never know who might have a lead on a Head Waiter position or be able to put in a good word for you.
✨Tip Number 3
Practice your interview skills! Think about common questions you might face and prepare your answers. Role-play with a friend or family member to build your confidence and ensure you come across as friendly and approachable during the real deal.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. So, don’t hesitate – hit that apply button and let’s get started!
We think you need these skills to ace Head Waiter in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Head Waiter position. Use keywords from the job description, like 'collaborative teamwork' and 'excellent communication', to show we’re on the same page about what you bring to the table.
Highlight Relevant Experience:If you've worked in high-end or high-volume establishments before, don’t hold back! Mention your previous roles and any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Apply Through Our Website:We want to make it easy for you, so apply directly through our website! It’s the best way for us to receive your application and get the ball rolling on your journey with us.
How to prepare for a job interview at CeCe's
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu. Understand the ingredients, preparation methods, and any special dishes. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and ensure guest satisfaction. This is crucial for a Head Waiter/Waitress position.
✨Demonstrate Teamwork
Be ready to discuss how you’ve collaborated with kitchen staff and other team members in previous roles. Emphasise your flexible approach and willingness to support your colleagues, as teamwork is key in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the restaurant’s culture, training opportunities, or how they handle busy service times. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
