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- Tasks: Support a fast-paced Service Administration team and manage service-related documentation.
- Company: Join a family-owned business focused on safety and customer satisfaction.
- Benefits: Competitive salary, ongoing training, employee discounts, and wellbeing programs.
- Why this job: Be part of a growing company with real career growth opportunities.
- Qualifications: Proficient in Microsoft Office and experience in administration support.
- Other info: Stable employment with a focus on process improvement and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
The following role supports a fast-paced and customer-focused Service Administration team. You will ensure all service-related documentation is completed accurately, efficiently, and in line with our standards.
About the Role
Join our team as a Service Administrator supporting our Wingfield brand. In this fast-paced and customer-focused environment, you’ll ensure all service-related documentation is completed accurately, efficiently, and in line with our standards.
Key Responsibilities
- Support the Service Manager and Service Supervisor by handling customer calls, asking the right questions to enable accurate and timely responses.
- Submit all warranty repair orders within 14 days of job completion.
- Manage the full invoice-processing workflow, including opening and closing service jobs.
- Raise and process Purchase Orders, ensuring timely approval for payment.
- Prepare customer quotes using the Reynolds & Reynolds system.
- Liaise with sublet contractors to coordinate work and confirm service details.
- Allocate technicians’ hours to repair orders accurately.
- Complete weekly timesheets and maintain organised, up-to-date filing.
- Proactively identify and recommend process improvements.
- Ensure all tasks comply with relevant OH&S requirements.
What You’ll Bring
- Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Demonstrated experience providing administration support within a mechanical or technical service department.
- Confident communication skills with the ability to liaise effectively with internal teams and suppliers.
- Experience using the Reynolds & Reynolds system (highly regarded).
- Ability to generate service reports and interpret system data.
- Commitment to following company policies and working to high accuracy standards.
Why Join Us
- Competitive salary based on experience.
- Ongoing professional development and training.
- Reward and recognition programs.
- Family-owned and growing business with career growth opportunities locally & nationally.
- Employee assistance and wellbeing program for you and your household.
- Stable employment and long-term career opportunities.
- Employee discount program through Maxxia and Samsung.
- Novated Lease options.
- Discounted health insurance through HBF.
Service Administrator employer: CEA
Contact Detail:
CEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company! Research CFC Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be handling customer calls and liaising with teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office Suite and the Reynolds & Reynolds system if you can. Being able to demonstrate your proficiency will give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration, especially in a mechanical or technical service department. We want to see how your skills match the role of Service Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced, customer-focused environment. Share specific examples of how you've handled similar tasks and how you can contribute to our team.
Show Off Your Tech Skills: Since we value proficiency in Microsoft Office and experience with the Reynolds & Reynolds system, make sure to mention any relevant software skills. If you’ve got experience generating reports or managing invoices, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CEA
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Administrator. Brush up on your knowledge of service-related documentation and the Reynolds & Reynolds system, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and internal teams, practice clear and confident communication. Think about examples from your past experiences where you effectively handled customer calls or coordinated with colleagues.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain organised records. Prepare examples that showcase your ability to handle invoice processing and filing efficiently, as this is crucial for the role.
✨Think Process Improvement
The company values proactive recommendations for process improvements. Come prepared with ideas or examples of how you’ve identified inefficiencies in previous roles and what steps you took to enhance workflows.
