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- Tasks: Support a fast-paced Service Administration team and manage service-related documentation.
- Company: Join a family-owned business focused on safety and customer satisfaction.
- Benefits: Competitive salary, ongoing training, employee discounts, and wellbeing programs.
- Why this job: Be part of a growing company with real career growth opportunities.
- Qualifications: Proficient in Microsoft Office and experience in administration support.
- Other info: Stable employment with a focus on process improvement and teamwork.
The predicted salary is between 30000 - 42000 Ā£ per year.
The following role supports a fastāpaced and customerāfocused Service Administration team. You will ensure all serviceārelated documentation is completed accurately, efficiently, and in line with our standards.
About the Role
Join our team as a Service Administrator supporting our Wingfield brand. In this fastāpaced and customerāfocused environment, you'll ensure all serviceārelated documentation is completed accurately, efficiently, and in line with our standards.
Key Responsibilities
- Support the Service Manager and Service Supervisor by handling customer calls, asking the right questions to enable accurate and timely responses.
- Submit all warranty repair orders within 14 days of job completion.
- Manage the full invoiceāprocessing workflow, including opening and closing service jobs.
- Raise and process Purchase Orders, ensuring timely approval for payment.
- Prepare customer quotes using the Reynolds & Reynolds system.
- Liaise with sublet contractors to coordinate work and confirm service details.
- Allocate technicians' hours to repair orders accurately.
- Complete weekly timesheets and maintain organised, upātoādate filing.
- Proactively identify and recommend process improvements.
- Ensure all tasks comply with relevant OH&S requirements.
What You'll Bring
- Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Demonstrated experience providing administration support within a mechanical or technical service department.
- Confident communication skills with the ability to liaise effectively with internal teams and suppliers.
- Experience using the Reynolds & Reynolds system (highly regarded).
- Ability to generate service reports and interpret system data.
- Commitment to following company policies and working to high accuracy standards.
Why Join Us
- Competitive salary based on experience.
- Ongoing professional development and training.
- Reward and recognition programs.
- Familyāowned and growing business with career growth opportunities locally & nationally.
- Employee assistance and wellbeing program for you and your household.
- Stable employment and longāterm career opportunities.
- Employee discount program through Maxxia and Samsung.
- Novated Lease options.
- Discounted health insurance through HBF.
Service Administrator in London employer: CEA
Contact Detail:
CEA Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Administrator in London
āØTip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of the team.
āØTip Number 3
Practice your communication skills! As a Service Administrator, you'll need to handle customer calls and liaise with various teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
āØTip Number 4
Don't forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our family-owned business and contributing to our growth.
We think you need these skills to ace Service Administrator in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in administration support, especially within a mechanical or technical service department. We want to see how your skills match what we're looking for!
Show Off Your Skills: Donāt forget to showcase your proficiency in Microsoft Office Suite and any experience with the Reynolds & Reynolds system. We love seeing candidates who can hit the ground running, so let us know what you bring to the table!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why youāre excited about joining our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itās super easy, and weāll be able to review your application quickly. Donāt miss out on this opportunity to join our family-owned business!
How to prepare for a job interview at CEA
āØKnow Your Stuff
Make sure youāre familiar with the key responsibilities of a Service Administrator. Brush up on your knowledge of service-related documentation and the Reynolds & Reynolds system, as these will likely come up during the interview.
āØShow Off Your Communication Skills
Since this role involves liaising with customers and internal teams, practice clear and confident communication. Think about examples from your past experiences where you effectively handled customer calls or coordinated with colleagues.
āØDemonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain organised records. Prepare examples that showcase your ability to handle invoice processing and filing efficiently, as this is crucial for the role.
āØThink Process Improvement
The company values proactive recommendations for process improvements. Come prepared with ideas or examples of how youāve identified inefficiencies in previous roles and what steps you took to enhance those processes.
