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- Tasks: Support the Service Manager by handling customer calls and managing service documentation.
- Company: Join CEA, a leading distributor of top-tier equipment brands.
- Benefits: Competitive salary, ongoing training, employee discounts, and wellbeing programs.
- Other info: Stable employment with long-term career prospects in a family-owned business.
- Why this job: Kickstart your career in a supportive team with growth opportunities.
- Qualifications: Proficient in Microsoft Office and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
About Us
CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac. Supplying a diverse range of equipment to a wide variety of industries, CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors. Offering extensive sales, parts and service support through our network of branches and dealers, CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
About the Role
Join our team as a Service Administrator supporting our Wingfield brand. In this fast-paced, customer-focused role, you’ll play a key part in ensuring all service documentation is completed accurately, efficiently, and to a high standard. This is an ideal opportunity for an entry-level administrator looking to build skills, gain experience, and grow their career within a small supportive team.
Key Responsibilities
- Support the Service Manager and Service Supervisor by handling customer calls, asking the right questions to enable accurate and timely responses.
- Submit all warranty repair orders within 14 days of job completion.
- Manage the full invoice-processing workflow, including opening and closing service jobs.
- Raise and process Purchase Orders, ensuring timely approval for payment.
- Prepare customer quotes using the Reynolds & Reynolds system.
- Liaise with sublet contractors to coordinate work and confirm service details.
- Allocate technicians’ hours to repair orders accurately.
- Complete weekly timesheets and maintain organised, up-to-date filing.
- Proactively identify and recommend process improvements.
- Ensure all tasks comply with relevant OH&S requirements.
What You’ll Bring
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Confident communication skills with the ability to liaise effectively with internal teams and suppliers.
- Ability to generate reports and interpret system data.
- Commitment to following company policies and working to high accuracy standards.
Why Join Us
- Competitive salary based on experience.
- Ongoing professional development and training.
- Reward and recognition programs.
- Family-owned and growing business with career growth opportunities locally & nationally.
- Employee assistance and wellbeing program for you and your household.
- Stable employment and long-term career opportunities.
- Employee discount program through Maxxia and Samsung Novated Lease options.
- Discounted health insurance through HBF.
Administrator employer: CEA
Contact Detail:
CEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at CEA. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching CEA and understanding their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Service Administrator and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight any relevant experience, especially in customer service and administration. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining CEA and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office Suite and any experience with invoicing or customer management systems. We’re keen on seeing how you can hit the ground running in this fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CEA
✨Know the Company Inside Out
Before your interview, take some time to research CEA and its role in the capital equipment industry. Understand their key products, services, and the sectors they operate in. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Admin Skills
As an Administrator, you'll need to demonstrate your proficiency in Microsoft Office Suite and your ability to manage documentation efficiently. Prepare examples of how you've used these skills in previous roles or projects, and be ready to discuss how you can apply them to support the Service Manager and Supervisor.
✨Practice Customer Communication
Since this role involves handling customer calls and liaising with internal teams, practice your communication skills. Think of scenarios where you had to ask the right questions to get accurate information. Being able to articulate your thoughts clearly will impress the interviewers and show that you're ready for a customer-focused environment.
✨Be Ready to Discuss Process Improvements
CEA values proactive individuals who can identify and recommend process improvements. Come prepared with ideas or examples from your past experiences where you improved efficiency or accuracy. This will demonstrate your initiative and commitment to high standards, which is crucial for the role.