Senior Global Operations Manager in London

Your Role

The Senior Global Operations Manager is responsible for overseeing and optimizing the operational processes, tools, and information systems to support the global teams. This position is responsible for maintaining quality standards of reporting, system enhancements, training resources, and standard operating procedures, among other administrative duties. Additionally, the position collaborates with various stakeholders to drive continuous improvement and enhance the overall effectiveness of operations and program delivery. This position is fully remote and open to candidates based in the UK or Spain who have valid work authorization. Please note this is a fixed-term maternity cover role. The expected contract period is from 18 May 2026 to 15 January 2027, subject to change in line with business needs.

What You’ll Do

• Update and maintain dashboard reporting for Global Operations leadership
• Point person for questions regarding the database for international staff
• Data analysis – review and develop reporting mechanisms in database to support KPIs
• Oversight of standard operating procedures and documented processes within Global Operations
• Lead and facilitate conversations or working groups with Program and Center Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience
• Complete process mapping of existing International Operations activities to drive optimization and eliminate waste
• Collaborate on initiatives to better align Enrollment Advisors and International staff for efficiencies in pre‑departure advising and enrollment processes, building consistency across sites and enhancing the student experience
• Collaborate with other CEA departments to support clear and efficient processes and best practices between them and International Operations
• Become a power user and trainer on use of technology used by the International staff
• Lead and facilitate conversations or working groups with Program and Center Directors and/or other departments to deploy and optimize business tools and systems across the world
• Work with Center and Program directors to present, analyze evaluation data each term
• Create reports that support the International Operations teams in more effectively running their programs
• Leverage CEA CAPA’s contract management system to track International Operations contracts and agreements. Negotiation of contracts may be required
• Support the International staff with business tool and system training and documentation and conduct audits as needed
• Facilitate in a timely manner the resolution of requests and issues prompted by International staff via CEA CAPA’s IT support ticket system and case management tools
• Participate in the review and development of International Operations policies and procedures
• Conduct research and analyze internal data to support current International Operations initiatives
• Partner with Program Development and the International Housing Leader to ensure that housing offerings, pricing, rebates, descriptions are up to date and are aligned with the International Operations budget and website
• Recommend improvements, in collaboration with Center and Program Directors, to the VP of International Operations for session, course, service and/or program adjustments based on enrollment, margins, safety, and student satisfaction scores
• Coordinate monthly reports for the International Operations team
• Ensure that the International Operations communications plans are being executed with clear agendas and action item lists after each meeting
• Organize training for International staff to ensure CEA CAPA staff worldwide are knowledgeable on CEA CAPA policies, procedures and internal protocols
• Facilitate International meetings in conjunction with the VP of International Operations and ensure all sites are able to connect in a timely and seamless manner
• Create reports and maintain dashboards that support the Global Operations teams in more effectively running their programs
• Maintain and organize standard operating procedure and business processes within Global Operations
• Work alongside the Director of Global Operations on data analysis to support Global Operations key performance indicators
• Other administrator tasks as assigned
• Occasional travel required

What Makes a Great Candidate

• 3+ years experience demonstrating process improvements using process mapping and six sigma methodologies, or similar process improvement methodologies
• Six Sigma certified (Black Belt a plus) preferred
• Organized and attentive to detail
• Team worker who prioritizes information and input from multiple sources
• Able to take direction and implement on approved strategies
• Proficient in software programs and packets such as Microsoft Office (Excel and PowerPoint are a must), Salesforce (or similar CRM), StarRez Housing Software, Campus Nexus Student Information System, and Survey Tools such as Survey Monkey or GetFeedback
• Culturally competent and eloquent communicator

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs.