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For Companies At a Glance
- Tasks: Lead the Front of House operation to ensure an exceptional guest experience nightly.
- Company: Join a luxury hotel set on 240 acres with a Michelin Star Restaurant and Spa.
- Benefits: Enjoy a £34,000 salary, complimentary stays, 50% off dining, and a £1,000 referral bonus.
- Why this job: Be part of a prestigious hotel collection with world-class development opportunities and social events.
- Qualifications: Experience in a 5-star setting and previous duty management is preferred.
- Other info: Work 12-hour shifts, 4 nights on, 4 nights off, with uniform and laundry provided.
The predicted salary is between 20400 - 47600 £ per year.
Job Description
Night Guest Services Manager
We are currently looking to recruit a Night Guest Services Manager. As Night Guest Services Manager you will lead the Front of House operation on a nightly basis to provide an exceptional guest experience, from arrival through to departure.
The Perks
The Night Guest Services Manager you will receive:
- Basic salary of £34,000 per annum + £4,000 in service charge
- 7pm-7am 12 hour shifts 4 nights on 4 nights off
- Complimentary stays with breakfast included – stay twice a year at each hotel!
- 50% off at bars and restaurants
- £1,000 Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year, including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000s of retailers
- Uniform provided with complimentary laundry included
The Place
Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.
The Person
The Night Guest Services Manager will have:
- Experience ideally working in a 5-star setting
- Front office or night management
- Previous duty management experience
- Opera experience preferable
- Excellent spoken and written English
If you're interested in the role of Night Guest Services Manager apply today!
AMRT1_UKCT
Night Guest Services Manager employer: C&E Recruitment
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Manager
✨Tip Number 1
Make sure to highlight your experience in a 5-star setting during the interview. Share specific examples of how you contributed to exceptional guest experiences, as this is crucial for the Night Guest Services Manager role.
✨Tip Number 2
Familiarize yourself with the Opera system if you haven't already. Being able to demonstrate your proficiency with this software can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your previous duty management experiences. Think about challenges you've faced and how you resolved them, as well as how you led your team during those times.
✨Tip Number 4
Show your passion for providing excellent customer service. Be ready to share stories that illustrate your commitment to guest satisfaction, as this aligns perfectly with the expectations for the Night Guest Services Manager position.
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office or night management, especially in a 5-star setting. Emphasize any previous duty management roles and your familiarity with Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your leadership skills and ability to manage a team effectively during night shifts.
Highlight Relevant Skills: In your application, emphasize your excellent spoken and written communication skills. Detail how these skills have contributed to positive guest interactions and team collaboration in your previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Guest Services Manager.
How to prepare for a job interview at C&E Recruitment
✨Showcase Your Leadership Skills
As a Night Guest Services Manager, you'll be leading the Front of House operation. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure environments.
✨Highlight Your Customer Service Expertise
This role is all about providing an exceptional guest experience. Share specific examples of how you've gone above and beyond for guests in past positions, especially in a 5-star setting.
✨Familiarize Yourself with Opera Software
Since Opera experience is preferable, make sure you understand its functionalities. If you have experience with it, be ready to discuss how you've used it to enhance guest services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or complaints during night shifts and how you resolved them effectively.
