At a Glance
- Tasks: Lead the reception team and manage daily operations at a 4-star hotel.
- Company: Charming riverside hotel in Windsor with a vibrant atmosphere.
- Benefits: Competitive salary, birthday off, employee discounts, and development opportunities.
- Other info: Enjoy a supportive environment with great career growth potential.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: 2+ years in hotel reception management and strong leadership skills.
We are looking for an experienced Hotel Reception Manager to lead the reception team at this lovely 4-star hotel in Windsor. As Reception Manager, you will manage the day-to-day operations of the front desk team and will report into the Deputy General Manager.
The Perks
- Salary of £35,000 basic
- 5 days on, 2 days off service on top of basic
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
The Place
A 4-star riverside hotel in Windsor comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge. They have a fabulous collection of individually styled bedrooms, a modern conference centre, and leisure club with a gym, outdoor jacuzzi, and sauna. The hotel has a riverside restaurant and lounge bar and is the perfect setting for both corporate and leisure guests.
The Person
The ideal Hotel Reception Manager will have the following:
- A minimum of 2 years' experience as a Senior Receptionist or Reception Manager in a quality hotel of a similar size or at Head Receptionist in a smaller property
- Self-motivation and the ability to motivate others to achieve through proven man-management skills, coaching, and team building
- Strong organisational skills and the ability to implement, work with, and monitor systems and procedures ensuring attention to detail at all times
- Good understanding of all applicable health and safety legislation
- Be IT literate - Microsoft Office, Opera PMS preferred
- An excellent command of written & spoken English and numeracy
If you are an experienced Hotel Reception Manager, apply today!
Reception Manager employer: C&E Recruitment
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your man-management skills and attention to detail.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. A friendly smile and a positive attitude can go a long way in making a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect Reception Manager position. Plus, you'll be one step closer to joining a fantastic team that values your skills and dedication.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your experience in managing teams and any specific achievements in guest service that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and passion for hospitality. Mention why you’re excited about this particular hotel and how you can contribute to our team.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and IT literacy. We want to see how you’ve implemented systems in previous roles, so give us some examples that demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at C&E Recruitment
✨Know Your Hotel
Before the interview, do your homework on the hotel. Familiarise yourself with its history, values, and unique features. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated staff or improved team performance, as this will demonstrate your capability to lead effectively.
✨Master the Details
Attention to detail is crucial in hospitality. Be ready to discuss how you ensure accuracy in bookings, guest interactions, and compliance with health and safety regulations. Bring up any systems or procedures you've implemented that improved efficiency at the front desk.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, conflict resolution, and team management. Practising your responses will help you articulate your thoughts clearly and confidently during the interview, making a great impression.