Head Of Guest Services

Head of Guest Services

We are currently on the hunt for a Head of Guest Services for a luxury 5 star hotel in Berkshire. As the Head of Guest Services you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay.

The Perks
As Head of Guest Services you will receive:

• Basic salary of £47,000 per annum
• £4,000 in resort service charge
• Complimentary stays with breakfast included – stay twice a year at each hotel!
• 50% off at bars and restaurants
• £1,000 Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Uniform provided with complimentary laundry included

The Place

Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.

The Person

The Successful Head of Guest Services will have:

• Hospitality diploma /degree
• Previous leadership experience within a luxury or five-star environment
• Previous leading a front of house team in a quality operation
• Customer service orientated and ability to connect with guests
• Good understanding of all social media platforms
• Experience of Opera
• Excellent IT knowledge including Microsoft Office
• Excellent written and spoken English
• Team player
• Immaculately presented
• Empathetic and Resilient Personality

If you’re interested in the role of Head of Guest Services role apply today! #J-18808-Ljbffr