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For Companies At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Luxury hotel set in a stunning 240-acre estate.
- Benefits: Competitive salary, complimentary stays, and exclusive discounts.
- Why this job: Join a prestigious hotel and make a real difference in guest satisfaction.
- Qualifications: Experience in 5-star settings and strong management skills.
- Other info: Enjoy world-class development opportunities and fun social events.
The predicted salary is between 34000 - 34000 £ per year.
We are currently looking to recruit a Guest Services Manager. As Guest Services Manager you will lead the Front of House operation on a daily basis to provide an exceptional guest experience, from arrival through to departure.
The Perks:
- Basic salary of £34,000 per annum + estate service charge
- 4 days on, 3 days off
- 12 hours per day 7am-7pm shifts
- Complimentary stays with breakfast included stay twice a year at each hotel!
- 50% off at bars and restaurants
- £1,000 Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year, including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000s of retailers
- Uniform provided with complimentary laundry included
The Place:
Set on 240 acres, this luxury, picturesque hotel is part of a prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.
The Person:
The Guest Services Manager will have:
- Experience ideally working in a 5-star setting
- Front office or night management
- Previous duty management experience
- Opera experience preferable
- Excellent spoken and written communication skills
Guest Services Manager employer: C&E Recruitment
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Guest Services Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Show us that you understand what makes their guest experience exceptional, and be ready to share how your previous experience aligns with their needs.
✨Tip Number 3
Practice your pitch! When you get the chance to meet someone from the hotel, whether at an event or through a connection, have a quick summary of your experience and what you can bring to the table as a Guest Services Manager ready to go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for the role and the company. Let’s get you that dream job!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Services Manager role. Highlight your experience in front office management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing exceptional guest experiences. Share specific examples from your past roles that demonstrate your ability to lead and manage effectively.
Showcase Your Personality: We love a bit of personality! Don’t be afraid to let your character shine through in your application. Whether it's your approach to guest services or your enthusiasm for hospitality, we want to know what makes you tick.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at C&E Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its history, amenities, and unique selling points. This will not only impress the interviewers but also help you tailor your answers to show how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership style.
✨Demonstrate Your Customer Service Passion
This role is all about providing an exceptional guest experience. Be ready to discuss your approach to customer service and share specific instances where you've gone above and beyond for guests. This will show that you truly understand the importance of guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Guest Services Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
