CDW seeks a Service Governance & Contract Management leader to ensure services align with contracts, SLAs, and customer expectations. The role drives governance artefacts, service reviews, and risk management across multi-account portfolios, with emphasis on ITSM excellence and continuous improvement.
You will oversee incident, request, change, and problem management, lead cross-functional teams, and identify opportunities to optimise service delivery and profitability while maintaining strong
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Strategic Service Delivery Lead | ITSM & Governance employer: CDW
At CDW, we foster a collaborative and inclusive work culture where every coworker is valued and empowered to contribute. Located in the heart of London, our hybrid working model allows for flexibility while ensuring that you are part of a dynamic team dedicated to innovation and excellence in technology solutions. With ample opportunities for professional growth and a commitment to embracing AI and new technologies, CDW is an exceptional employer for those looking to make a meaningful impact in their careers.
