CDW is seeking a Service Delivery Manager to govern managed services, ensuring delivery aligns with contract specs, SLAs, and business outcomes. You will lead cross-functional teams, manage governance artifacts, and drive continuous improvement for a high-quality customer experience.
You will oversee service performance, reporting, and governance forums, while maintaining profitability and supporting service-led growth with account teams.
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Strategic Service Delivery & Governance Lead in Peterborough employer: CDW
At CDW, we foster a collaborative and inclusive work culture where every coworker is valued and empowered to contribute. Located in the heart of London, our hybrid working model allows for flexibility while ensuring that you are part of a dynamic team dedicated to innovation and excellence in technology solutions. With ample opportunities for professional growth and a commitment to embracing AI and new technologies, CDW is an exceptional employer for those looking to make a meaningful impact in their careers.
