CDW is seeking a Technical Team Leader to provide senior technical oversight on the Service Desk, guiding a team of Level 1 Engineers and Analysts through complex incidents and continual improvement to protect service performance and customer experience.
You will act as the primary escalation point, lead root‑cause analysis, coach staff, and drive knowledge sharing across resolver teams, while ensuring adherence to SLAs and quality standards in a fast‑paced environment.
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Senior Technical Team Lead, Service Desk in Peterborough employer: CDW
At CDW, we foster a collaborative and inclusive work culture where every coworker is valued and empowered to contribute. Located in the heart of London, our hybrid working model allows for flexibility while ensuring that you are part of a dynamic team dedicated to innovation and excellence in technology solutions. With ample opportunities for professional growth and a commitment to embracing AI and new technologies, CDW is an exceptional employer for those looking to make a meaningful impact in their careers.
