CDW in Peterborough, UK is seeking a proactive 2nd Line Support Engineer to resolve complex technical issues escalated from 1st line and work with 3rd line resolver teams. You will follow defined processes, maintain technical accreditations, and support transitions for new customers, ensuring service quality.
The role requires 2-3 years SLA-driven support experience, strong customer service and communication skills, and solid knowledge of Windows Server, AD, Microsoft 365, and related
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2nd Line IT Support Engineer - Cloud & Windows Pro in Peterborough employer: CDW
At CDW, we foster a collaborative and inclusive work culture where every coworker is valued and empowered to contribute. Located in the heart of London, our hybrid working model allows for flexibility while ensuring that you are part of a dynamic team dedicated to innovation and excellence in technology solutions. With ample opportunities for professional growth and a commitment to embracing AI and new technologies, CDW is an exceptional employer for those looking to make a meaningful impact in their careers.
