At a Glance
- Tasks: Provide hands-on IT support across multiple locations and troubleshoot Windows environments.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Full training, career progression, and exposure to enterprise IT environments.
- Other info: Flexible role with travel opportunities and a focus on AI integration.
- Why this job: Make a real impact while learning and growing in a supportive team.
- Qualifications: Basic IT knowledge, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re proud to share our story and Make Amazing Happen at CDW.
Location: Bristol (2–3 days per week) with travel to Worcester and other sites
Type: Fixed Term Contract
Car Allowance Provided
Employment is conditional upon successfully obtaining and maintaining required security clearances.
Overview
We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development.
Key Responsibilities
- Provide on-site IT support across customer sites (4–5 days per week)
- Travel to additional locations to support projects and provide team cover
- Support Windows 11 environments, including troubleshooting and log analysis
- Deliver software and basic hardware support (break/fix, fault resolution)
- Support core server infrastructure, including:
- Active Directory (user management – joiners, leavers, movers)
- DHCP, DNS, and VAMT
- Perform data management tasks (including tape library archiving)
- Carry out BAU operational activities:
- Antivirus and network monitoring
- Storage and capacity management
- Hardware health checks
- Assist with office moves, hardware installations, and basic server maintenance
- Maintain accurate records and update ticketing systems
- Follow SOPs and contribute to technical documentation
Skills & Experience
- Basic to intermediate IT knowledge with a strong willingness to learn
- Experience in IT support, service desk, or field engineering (desirable)
- Understanding of:
- Windows OS and Windows Server
- Networking fundamentals
- Strong communication skills
- Ability to work independently and collaboratively
- Good organisational and prioritisation skills
- Experience with hardware troubleshooting and break/fix
Requirements
- Eligible for Security Clearance (SC/NPPV)
- Full UK driving licence
- Willingness to travel between sites
- Ideally based within 45 minutes of Bristol
- Flexible, proactive, and eager to learn
What’s on Offer
- Full training and development
- Exposure to enterprise IT environments
- Supportive team and career progression opportunities
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
IT Support Technician employer: CDW
CDW is an exceptional employer that values innovation and expertise, particularly in the dynamic field of mobile and endpoint management. With a strong focus on employee growth, we offer extensive training opportunities and a collaborative work culture that encourages knowledge sharing and professional development. Located in a supportive environment, our team enjoys the flexibility of remote working while contributing to impactful projects that shape the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CDW on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, Active Directory, and basic troubleshooting. Show them you’re ready to dive in and support their team!
✨Tip Number 3
Don’t forget to showcase your soft skills! CDW values teamwork and communication, so be ready to share examples of how you’ve worked collaboratively in the past. It’s all about making those connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the CDW family. Let’s make amazing happen together!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let your enthusiasm for IT shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about supporting customers and solving tech problems.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the IT Support Technician role. Mention any relevant experience with Windows OS, troubleshooting, or customer support to show us you’re the right fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at CDW!
How to prepare for a job interview at CDW
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge, especially around Windows 11 and server infrastructure. Be ready to discuss troubleshooting methods and how you've handled hardware issues in the past. This shows you're not just a learner but someone who can apply their knowledge practically.
✨Show Your Team Spirit
CDW values teamwork, so be prepared to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you supported colleagues or contributed to a team project, as this will resonate well with their coworker culture.
✨Demonstrate Your Willingness to Learn
Since they’re looking for someone eager to grow, express your curiosity about new technologies and your readiness to adapt. Share instances where you’ve taken the initiative to learn something new, especially in tech, to show that you align with their AI-forward mindset.
✨Prepare Questions About Their Culture
Have some thoughtful questions ready about CDW’s work culture and how they support employee development. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you. Ask about their approach to integrating AI and how they foster collaboration among coworkers.
