CDW is looking for a 2nd Line Support specialist in Greater London to provide complex technical assistance to customers, working nights on a 12-hour shift pattern. You will collaborate with 3rd line resolver teams and contribute to incident management and service quality.
Your role includes diagnostics, log analysis, device upgrades, and change management, with frequent vendor liaison. A background in Cisco, Fortinet, Palo Alto, and cloud platforms like Azure and AWS is highly valued.
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2nd Line Engineer: Complex Network & Security Support employer: CDW
At CDW, we foster a collaborative and inclusive work culture where every coworker is valued and empowered to contribute. Located in the heart of London, our hybrid working model allows for flexibility while ensuring that you are part of a dynamic team dedicated to innovation and excellence in technology solutions. With ample opportunities for professional growth and a commitment to embracing AI and new technologies, CDW is an exceptional employer for those looking to make a meaningful impact in their careers.
