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For Companies At a Glance
- Tasks: Provide onsite technical support and troubleshoot various IT equipment for clients.
- Company: CDW is a Fortune 500 leader in IT solutions, empowering teams globally since 1984.
- Benefits: Enjoy life assurance, private medical insurance, generous holiday, and more perks.
- Why this job: Join a diverse team, learn from inspiring colleagues, and make a real impact in tech.
- Qualifications: Experience with hardware troubleshooting; relevant certifications like CompTIA A+/N+ preferred.
- Other info: Flexible overtime opportunities available; embrace a culture of belonging and innovation.
The predicted salary is between 28800 - 43200 £ per year.
About CDW
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.
Job Summary
The role of an Onsite Engineer is to provide support services to a specific customer on one or multiple sites that are covered within the contract. The Onsite engineer will be responsible for providing basic hardware and 1st/2nd line support on site, as well as PC and laptop imaging, moves, changes and installation of hardware, plus helpdesk, desktop, video audio and printer support. The responsibilities and scope of the role may vary depending on the statement of work/contract.
Key responsibilities
- Deliver onsite services for a CDW client, providing end user technical support including desktop computing and corporate IT services.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement.
- Obtain/maintain a set of vendor certifications as required by CDW to perform the role.
- Always adhere to safety and electric static discharge (ESD) precautions.
- Complete all relevant documentation and provide quality updates as required by the client.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Likely already holds one or more of: CompTIA A+/N+; MCDST; ITIL Foundation v4. May have, or be studying towards, one or more of: ACA; MCSA; CCNA; VTSP.
Essential Attribute
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
- Results-oriented with a track record of success for achieving and exceeding goals.
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.
More about CDW and your career with us:
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits.
What we offer:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific hardware and software that CDW uses. Research common issues and solutions related to PCs, laptops, and peripherals they support. This knowledge will help you stand out during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of CDW on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on the latest IT trends and technologies relevant to the role. Being knowledgeable about advancements in hardware and software will demonstrate your passion for the field and your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Be ready to share specific examples of how you've successfully resolved technical issues in the past, as this will showcase your hands-on experience and ability to think critically under pressure.
We think you need these skills to ace Second Line Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software installations. Emphasise any vendor certifications you hold, such as CompTIA A+/N+ or MCDST, as these are essential for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully provided technical support in previous roles, showcasing your problem-solving skills and attention to detail.
Highlight Relevant Skills: Clearly outline your technical skills related to the job description, such as troubleshooting hardware devices and providing desktop support. Use keywords from the job listing to ensure your application stands out to hiring managers.
Showcase Your Soft Skills: CDW values a 'can-do' attitude and teamwork. Include examples that demonstrate your ability to work independently and collaboratively, as well as your commitment to quality and continuous improvement in your work.
How to prepare for a job interview at CDW UK
✨Know Your Hardware
Make sure you brush up on your knowledge of various hardware devices, especially PCs, laptops, and printers. Be prepared to discuss your experience with installing, troubleshooting, and fixing these devices, as this is crucial for the role.
✨Familiarise Yourself with CDW's Values
Understand CDW's mission and values, particularly their focus on teamwork and empowerment. Be ready to share examples of how you've worked collaboratively in the past and how you embody a 'can-do' attitude.
✨Prepare for Technical Questions
Expect technical questions related to IT support and hardware maintenance. Review common troubleshooting scenarios and be ready to explain your thought process when resolving issues.
✨Showcase Your Certifications
If you hold any relevant vendor certifications like CompTIA A+/N+ or ITIL Foundation v4, make sure to highlight them during the interview. Discuss how these certifications have equipped you with the skills necessary for the role.
