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For Companies At a Glance
- Tasks: Lead a dynamic Sales Support Team and enhance customer experiences.
- Company: Join CDW UK, a leading IT solutions provider with a collaborative culture.
- Benefits: Full-time role with opportunities for personal development and career growth.
- Why this job: Make a real impact by driving service excellence and building strong relationships.
- Qualifications: Strong communication skills and experience in sales support or CRM systems.
- Other info: Enjoy a supportive environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
CDW UK – Peterborough, England, United Kingdom. As part of CDW UK’s Sales Support function, you will manage the end-to-end sales order process while ensuring an excellent experience for both internal and external customers. Working closely with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence. The role also involves supporting process improvements, inspiring colleagues, and contributing to initiatives that enhance how we operate.
What you will do
- Be the initial point of contact for co-workers in your Sales Support Team, reviewing their queries and concerns promptly and efficiently, whilst looking for a proactive future approach
- Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted
- Arrange and manage team meetings, 121s and PMP reviews. Providing feedback and support to help the team achieve their goals
- Address and manage escalations raised, ensuring that they are resolved within a timely manner and to the customer’s satisfaction
- Provide comprehensive training to new starters, ensuring they are well-equipped to perform their roles effectively
- Participate in interviews
- Review performance of co workers and address professionally
- Analyse and review data
What we expect of you
- Possess a strong understanding of the Sales Support role, including key responsibilities and best practices
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas
- Ability to work well independently and as part of a team, with excellent interpersonal skills
- Curiosity, wanting to understand the Why?
- Experience in building relationships and engaging with multiple internal business units
- Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools
- Exceptional organisation and time management abilities
- Demonstrated a strong attention to detail and excellent problem-solving skills
- Proficient in Microsoft Office Suite (Word, Excel etc)
- Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire
- and ability to “win hearts and minds” – Confident yet humble in their approach
- Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs
- Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customer and senior leaders
- High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market
- Prepared for occasional travel between CDW UK offices as the role requires whilst maintaining a suitable home life balance
- Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
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Sales Support Team Leader employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for sales support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. Use specific examples that highlight your attention to detail and ability to manage multiple tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CDW UK. Let’s make great things happen together!
We think you need these skills to ace Sales Support Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Team Leader role. Highlight your relevant experience and skills that match the job description, especially your understanding of sales support processes and relationship-building abilities.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any complex concepts you've successfully communicated in previous roles.
Demonstrate Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in past positions. This could be anything from managing team absences to resolving customer escalations. We want to see how you approach problems and find solutions!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CDW UK
✨Know Your Sales Support Inside Out
Make sure you have a solid understanding of the Sales Support role and its key responsibilities. Brush up on best practices and be ready to discuss how you can enhance service excellence in your team.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating complex ideas clearly. Prepare examples of how you've effectively communicated with stakeholders in the past.
✨Demonstrate Your Problem-Solving Prowess
Be ready to share specific instances where you've tackled challenges or escalations. Highlight your attention to detail and how you approach problem-solving to ensure customer satisfaction.
✨Prepare for Team Dynamics
Think about how you would manage team meetings and support your colleagues. Be prepared to discuss your leadership style and how you inspire and train new starters to achieve their goals.
