At a Glance
- Tasks: Coordinate resources and manage requests for Service Design and Transition teams.
- Company: CDW is a leading IT solutions provider, helping customers maximise their technology investments.
- Benefits: Enjoy a collaborative work environment with opportunities for personal and professional development.
- Other info: This entry-level role offers a chance to grow within a Fortune 500 company.
- Why this job: Be part of a supportive team that values trust and connection while delivering high-quality outcomes.
- Qualifications: Ideal for detail-oriented individuals with strong communication skills and a proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
CDW UK Peterborough, England, United Kingdom
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CDW UK Peterborough, England, United Kingdom
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Resource Coordinator role is a vital role which supports both the Service Design and Service Transition teams by ensuring the seamless and effective management of activity, by overseeing all requests and coordinating resource allocation. This role acts as a central point of control, ensuring process integrity through diligent governance, checking commercial and contractual documentation, and ensuring all design and transition prerequisites are met before work is assigned.
By maintaining accurate reporting and analytics, the Resource Coordinator enables informed decision-making, workload forecasting, and utilisation balancing across the teams.
Ultimately, the purpose of this role is to support the operational health and efficiency of both these busy teams, enabling them to deliver high-quality outcomes through precise coordination and robust administrative oversight.
Key responsibilities
- Work closely with Service Designers and Service Transition Managers to build strong working relationships.
- Maintain both holistic and individual views of utilisation and forecasting.
- Review new requests for Design and Transition resources, allocate engagements to the respective teams that meet acceptance criteria.
- Set up engagements within the Asana project management tool and perform related administrative duties.
- Act as a central point of contact for Service Design & Transition engagements for the wider business, representing the teams’ brand and values with friendly and professional etiquette.
- Administer a variety of Design & Transition reports on a weekly, monthly, and quarterly basis.
- Provide project support to designers and transition managers as required and when capacity allows.
- Set up, attend, and chair meetings as required.
- Organise departmental meetings and events.
- Work collaboratively with the BDM and sales communities
- Champion a professional and proactive can-do attitude.
- Manage and maintain the coordination mailbox on a daily basis.
- Provide cover for the Associate role when capacity permits.
- Undertake any other additional tasks as required by the evolving nature of the role and the overall business objectives of the organisation.
Please note, this is not an exhaustive list and other responsibilities may be required.
Qualifications, Skills & Experience
- Working in a collaborative / team environment
- Comfortable presenting to a wide ranging audience and working with all levels of stakeholders.
- Working closely with Sales teams and in a commercial environment.
- Working in an Administrational role where attention to detail is crucial
- Outlook calendar/appointment management.
- Ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.
- Excellent communication skills, with the ability to clearly present in verbal, written, and presentation formats.
- A keen eye for detail with a passion for meticulous organisation and planning.
- Proactive thinking, develops improvements without the need for prompting.
- Passionate, professional, with a ‘can-do’ attitude at all times.
- Strong stakeholder management skills, focusing on engaging and developing robust relationships.
- Takes ownership and accountability of tasks and projects, ensuring successful outcomes.
- Commitment to personal and professional development through training, certifications, and soft-skill enhancement.
- A good understanding of CDW’s managed services, operational teams, systems and processes.
- Experience working across tools such as; Navision and Great Plains, ServiceNow, Asana, Viso.
- Experience working on or contributing to controlled projects of any nature.
- ITIL / Prince 2
- Quality focused with excellent attention to detail
- Able to work with established procedures with moderate supervision
- Results-oriented with a track record of success for achieving and exceeding goals ability to develop and build relationships with a range of stakeholders
- Pro-active with a desire to make a positive impact
- Uses Initiative to complete tasks efficiently
- Methodical & analytically minded
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
IT Services and IT Consulting
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Resource Coordinator (Managed Services) in Peterborough employer: CDW UK
CDW is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to bring their authentic selves and innovative ideas to the table. With a strong focus on professional development, CDW offers extensive training opportunities and support for obtaining vendor certifications, ensuring that Field Services Engineers can thrive in their roles while enjoying competitive benefits such as private medical insurance, generous holiday allowances, and a contributory pension scheme. Located in the vibrant Kent/South East Coast area, this role provides the chance to engage with diverse clients and tackle exciting technical challenges, making it a rewarding career choice for those passionate about IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Coordinator (Managed Services) in Peterborough
✨Tip Number 1
Familiarise yourself with CDW's managed services and operational processes. Understanding their specific systems, like Asana and ServiceNow, will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Build a strong understanding of stakeholder management. Since this role involves liaising with various teams, showcasing your ability to develop robust relationships can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in administrative roles where attention to detail is crucial. Be ready to share examples of how you've successfully managed projects or tasks that required meticulous organisation.
✨Tip Number 4
Showcase your proactive attitude during any interactions. CDW values a 'can-do' mindset, so be prepared to discuss instances where you've taken initiative to improve processes or solve problems without being prompted.
We think you need these skills to ace Resource Coordinator (Managed Services) in Peterborough
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Resource Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:When writing your CV and cover letter, focus on your experience in administrative roles, stakeholder management, and any familiarity with tools like Asana or ServiceNow. Use specific examples to demonstrate your attention to detail and organisational skills.
Showcase Communication Skills:Since excellent communication is crucial for this role, ensure your application reflects your ability to present information clearly. Use concise language and structure your documents well to make a strong impression.
Express Your Enthusiasm:In your cover letter, convey your passion for the role and the company. Mention why you want to work at CDW UK and how you can contribute to their mission of delivering high-quality outcomes through effective coordination.
How to prepare for a job interview at CDW UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Resource Coordinator. Familiarise yourself with how this role supports Service Design and Transition teams, and be ready to discuss how your skills align with these tasks.
✨Showcase Your Communication Skills
As the role requires excellent communication skills, prepare to demonstrate your ability to present information clearly. Think of examples where you've effectively communicated with stakeholders or managed relationships in a team environment.
✨Highlight Your Organisational Skills
Given the emphasis on meticulous organisation and planning, come prepared with examples that showcase your attention to detail. Discuss any tools or methods you use to stay organised, especially if you have experience with project management tools like Asana.
✨Demonstrate Proactive Thinking
The job description mentions a proactive attitude and the ability to develop improvements independently. Be ready to share instances where you've taken initiative to solve problems or improve processes without being prompted.
