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For Companies At a Glance
- Tasks: Provide hands-on technical support and troubleshoot hardware, software, and network systems.
- Company: Join CDW UK, a leader in tech solutions with a collaborative spirit.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by solving technical issues and enhancing user experiences.
- Qualifications: Experience in Level 2 support and strong troubleshooting skills required.
- Other info: Engage with stakeholders and enjoy opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
CDW UK is seeking a skilled Onsite Engineer (L3) to provide hands-on technical support at our client’s Reading site. This role focuses on maintaining and troubleshooting enterprise hardware, software, and network infrastructure, with an emphasis on proactive service delivery and stakeholder engagement. You will act as the first point of contact for onsite technical issues, escalating to the Service Desk or NOC as required. The role involves supporting a wide range of systems, including meeting room hardware, network infrastructure, and end-user devices, while maintaining high standards of documentation and asset management.
Key Responsibilities
- Deliver onsite technical support across hardware, software, and network systems.
- Troubleshoot and escalate issues related to meeting room hardware, general hardware and software, and network infrastructure and WiFi access.
- Perform SmartHands tasks including hardware installation and maintenance.
- Administer Meraki MAC address whitelisting and monthly WiFi password changes.
- Provide ad-hoc network statistics via Meraki Dashboard and firewall logs.
- Maintain accurate asset records for in-use and spare equipment.
- Conduct proactive site checks to ensure optimal hardware performance.
- Engage with end-users to assist with setup and usage queries.
- Attend monthly stakeholder meetings to discuss infrastructure performance and proactively address issues.
- Maintain a detailed log of tasks and issues for continuous improvement.
- Hardware: PCs, docking stations, monitors, keyboards, mice, wireless APs, printers
- Software: Windows OS, general applications (troubleshooting only)
- Network: Meraki WiFi, MAC address management, firewall logs
- Tools: Meraki Dashboard, CDW Service Desk systems
Ideal Candidate Profile
- Proven experience in Level 2 technical support or onsite engineering roles.
- Strong troubleshooting skills across hardware, software, and network systems.
- Familiarity with Meraki network tools and enterprise WiFi management.
- Excellent communication and stakeholder engagement skills.
- Ability to work independently and proactively in a fast-paced environment.
- Comfortable attending meetings and contributing to service improvement discussions.
Security Clearance
Applicants must hold active UK Security Clearance (SC).
Employment and Location
- Location: Reading, England, United Kingdom (onsite at client location, Monday to Friday)
- Employment type: Contract
- Seniority level: Mid-Senior level
- Job function: IT Services and IT Consulting
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Onsite Engineer employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to onsite engineering. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Reach out directly to companies you’re interested in, like CDW UK. A friendly email expressing your interest can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and familiarising yourself with common troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CDW UK.
We think you need these skills to ace Onsite Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and onsite engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills: Since this role involves engaging with stakeholders and end-users, make sure to highlight your communication skills in your application. We want to know how you handle technical issues and keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at CDW UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and network systems. Be prepared to discuss your experience with troubleshooting and any specific tools like Meraki. The more confident you are in your tech skills, the better you'll impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves engaging with stakeholders and end-users, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical issues to non-technical people. This will demonstrate your ability to bridge the gap between tech and user needs.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a technical issue on-site. Prepare by thinking through past experiences where you had to troubleshoot or escalate problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research CDW UK and Their Culture
Familiarise yourself with CDW UK's values and work culture. Understanding their approach to service delivery and stakeholder engagement can help you tailor your responses. It shows you're genuinely interested in the company and not just the role.
