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- Tasks: Diagnose and repair IT equipment at various customer locations in South London.
- Company: CDW is a Fortune 500 leader in IT solutions for diverse sectors globally.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and generous holiday allowance.
- Why this job: Join a dynamic team, learn from inspiring colleagues, and make a real impact in tech.
- Qualifications: Experience with hardware troubleshooting and relevant vendor certifications are essential.
- Other info: Flexibility for overtime and participation in an on-call rota is required.
The predicted salary is between 27000 - 29000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London area / south of the River Thames. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Location: South London area / South of the River Thames
Base salary: between £27,000 to £29,000 (depending on experience), company car, fuel card
OOH: £44/night on call or £308 per week plus OT if called out at 1.5 times
Key responsibilities:
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
- Obtain/maintain a set of vendor certifications as required by CDW to perform the role
- Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
- Always adhere to safety and electric static discharge (ESD) precautions
- Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
- Providing support services into the wider teams within the Integrated Technology Solutions department
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience:
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
- Ability to install and configure software as per customer requirements
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
- Good all-round understanding of hardware maintenance/break-fix
- Hold a full UK Driving Licence
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base
Essential Attributes:
- Quality focused with excellent attention to detail
- Capable of working independently and remotely on a wide range of products
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals
- Results-oriented with a track record of success for achieving and exceeding goals
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
What we offer:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Field Services Engineer (Redhill) employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer (Redhill)
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and printers. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell or HP. This shows your commitment to professional development and can give you an edge over other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully diagnosed and repaired technical issues. This will showcase your ability to handle the responsibilities of a Field Services Engineer.
✨Tip Number 4
Since the role involves travelling to various customer sites, emphasise your flexibility and willingness to work outside regular hours. Being open to overtime and on-call duties can make you a more attractive candidate.
We think you need these skills to ace Field Services Engineer (Redhill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with IT hardware, troubleshooting, and installations. Use specific examples that demonstrate your skills in these areas, especially with devices like PCs, laptops, and printers.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention your ability to work independently and your commitment to quality, as these are key attributes for the Field Services Engineer role.
Highlight Certifications: If you hold any relevant vendor certifications (like Dell, Lenovo, IBM, or HP), make sure to mention them prominently in your application. This shows you have the necessary qualifications to perform the job effectively.
Showcase Problem-Solving Skills: Provide examples of how you've successfully diagnosed and resolved technical issues in the past. This could be in your CV or cover letter, but it’s important to demonstrate your methodical approach and ability to work under pressure.
How to prepare for a job interview at CDW UK
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IT equipment, especially PCs, laptops, and printers. Be prepared to discuss your experience with troubleshooting and fixing hardware issues, as well as any relevant vendor certifications you hold.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think critically under pressure.
✨Show Your Flexibility
The role requires travel and potentially working odd hours. Be sure to express your willingness to adapt to different schedules and locations, and provide examples of times when you've successfully managed similar demands in previous roles.
✨Emphasise Teamwork and Communication
As a Field Services Engineer, you'll need to work closely with clients and colleagues. Highlight your communication skills and any experiences where you've collaborated effectively with others to achieve common goals.
