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For Companies At a Glance
- Tasks: Diagnose and repair IT equipment at various customer locations.
- Company: CDW is a Fortune 500 leader in IT solutions across multiple sectors.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and generous holiday allowance.
- Why this job: Join a dynamic team, learn from inspiring colleagues, and make a real impact in tech.
- Qualifications: Experience with hardware troubleshooting and relevant vendor certifications required.
- Other info: Flexibility for overtime and participation in an on-call rota is essential.
The predicted salary is between 27000 - 29000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
Job Summary
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Peterborough. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card. OOH is £44/night on call or £308 per week plus OT if called out at 1.5 times.
Key responsibilities
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Obtain/maintain a set of vendor certifications as required by CDW to perform the role.
- Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement.
- Always adhere to safety and electric static discharge (ESD) precautions.
- Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW.
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply).
- Providing support services into the wider teams within the Integrated Technology Solutions department.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base.
Essential Attributes
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
- Results-oriented with a track record of success for achieving and exceeding goals.
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.
More about CDW and your career with us:
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
What we offer:
- Life Assurance.
- Competitive Contributory Pension.
- Private Medical Insurance.
- Enhanced Maternity Pay.
- 25 days holiday + bank holidays.
- Option to buy additional holiday.
- Dental Insurance.
- Season Ticket Loan + additional perks.
Locations
Field Services Engineer employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and printers. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell or HP. If you don’t have them yet, consider starting the certification process to show your commitment to the role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully diagnosed and repaired technical issues. This will showcase your ability to handle the responsibilities of a Field Services Engineer.
✨Tip Number 4
Research CDW’s company culture and values, and be ready to discuss how your personal attributes align with their focus on quality and teamwork. This will help you connect with the interviewers and show that you’re a good fit for their team.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with IT equipment, particularly in troubleshooting and repairs. Include any vendor certifications you hold, such as Dell or HP, to demonstrate your qualifications for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your ability to work independently. Mention specific examples of how you've successfully diagnosed and repaired hardware issues in the past.
Highlight Relevant Skills: Emphasise skills that align with the job description, such as attention to detail, methodical problem-solving, and a results-oriented mindset. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at CDW UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical aspects of the role. Brush up on your knowledge of PCs, laptops, tablets, and printers, as well as any relevant software installations. Being able to discuss specific troubleshooting scenarios will show your expertise.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think critically and act swiftly under pressure.
✨Show Your Customer Service Skills
As a Field Services Engineer, you'll be interacting with clients regularly. Be ready to discuss how you handle customer interactions, especially in challenging situations. Emphasise your communication skills and your ability to maintain professionalism at all times.
✨Be Ready for Practical Scenarios
Expect to face practical questions or even a hands-on test during the interview. Familiarise yourself with common hardware issues and solutions, and be prepared to demonstrate your troubleshooting process. This will showcase your practical skills and confidence in the field.
